Are there any products that cannot be exchanged or returned?Updated 7 months ago

Short answer is yes! 

For Bauerfeind Compression Socks/Stockings and Insoles, we're unable to process exchanges or returns due to hygiene and health considerations. If you're uncertain about sizing, our skilled technicians are available to assist you before your purchase.

Moreover, custom orders, tailored specifically for you, can't be exchanged or returned.

When initiating an exchange or return, please ensure the products remain in their original condition: unused, unworn, and unwashed. You're welcome to try them at home for sizing however, refrain from wearing them during activities.

Keep the packaging intact, ensure tags are attached, and maintain the product in a resalable condition to facilitate a smooth exchange or return process.

If you require further assistance, feel free to reach out to our customer support team on 1300 668 466, chat us, or email us at [email protected].