Can I exchange or return a product bought from a third-party retailer?Updated 6 days ago
If you purchased your Bauerfeind product through a third-party retailer, any exchange or return must be initiated directly with that retailer. Each retailer manages its own policies and is responsible for handling requests related to products purchased from them.
📍 Next Steps
Contact the store or clinic where you purchased the product for their returns process.
Each retailer may have different conditions, so they are the best point of contact.
📩 Need Assistance?
If you are unsure who to contact or need general guidance, our team can assist you with product support and direct you to the right place:
📞 1300 668 466
Exchanges and returns for third-party purchases must follow the retailer’s policy. Bauerfeind can provide product support, but all claims must be lodged through your original place of purchase.