How do I initiate the exchange or return process?Updated 6 months ago

If for any reason you are not satisfied with your purchase, we offer exchanges and returns within 30-days from delivery, provided that the products comply with Bauerfeind's Returns Policy in accordance with our terms of purchase.

Before requesting an exchange or return, please ensure you have met our Exchanges & Returns T&C.

If above criteria are met, please return your parcel for assessment securely to:

Return Address:
ATTN: Bauerfeind CS
 Reference: (Order Number)
 Building A, Suite G.03
 12 Julius Ave
 North Ryde, NSW, 2113

Kindly note shipping cost for Exchanges & Returns is not included in respect to any exchange of goods. 

If you have any concerns or enquiries, feel free to reach out to us here, chat us or call us on 1300 668 466.