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Bauerfeind Australia Help Centre 

To receive the maximum benefit of your new compression stockings, it is important to follow the correct Donning (putting on) and Doffing (taking off) instructions. This prevents tears and helps prolong the lifespan of your garments!&#xA0;<img src="https://attachments.gorgias.help/GyBLV6kmKn7NbQkK/hc/JWE4j73lRYxZlV9b/2024102322-c161b08d-9fcc-4437-b41a-804e18b55d4e-163960e2-3b70-4ac6-9298-00a9d516c3a4.png" style="width: 697px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/GyBLV6kmKn7NbQkK/hc/JWE4j73lRYxZlV9b/2024102322-a6684232-57f0-4abc-b056-0895e2c2aff4-6cf43533-8e9b-49e0-8169-a74af50c31ab.png" style="width: 668px;" class="fr-fic fr-dib">If you require any further assistance, feel free to reach out to our Customer Support Team on 1300 668 446, chat us, or email us at <a href="mailto:info@bauerfeind.com.au">info@bauerfeind.com.au</a>.

To receive the maximum benefit of your new compression stockings, it is important to follow the correct Donning (putting on) and Doffing (taking off) instructions. This prevents tears and helps prolong the lifespan of your garments!. If you require a

How do I wear my Compression Stockings?

Product Inquiry

Compression Stockings

About Us

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What are your trading hours?

What medical products do you offer?

Where are Bauerfeind products made?

Can I claim a reimbursement from my private health fund for Bauerfeind products?

General Inquiry

What payment methods do you accept?

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Do you offer a buy now pay later option?

Can I apply multiple discount codes?

My discount code was not applied at checkout. What should I do?

I forgot to apply my discount code. Can it still be applied after checkout?

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What are your Exchanges & Returns policy?

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Can I exchange or return a product if I've used it?

Can I exchange or return a product bought from a third-party retailer?

Should I keep my packaging?

How long does it take to process a return?

What is my timeframe for initiating an exchange or return?

Are there any products that cannot be exchanged or returned?

Will a get a refund or store credit for my return?

How long does it take to process my exchange?

What happens if I bought the wrong size?

Exchanges & Returns

How long does it take for my order to arrive?

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Can I upgrade to express shipping?

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How much is shipping?

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Do you ship internationally?

Shipping & Delivery

Is there warranty?

How do I lodge a warranty claim?

What is the duration of warranty for my product?

What is your warranty process?

What happens if my product's warranty has expired?

Warranty

What's my size?

What size should I choose if I am between sizes?

How tight should my brace be?

How should my brace feel?

What should I do if my brace is slipping?

Sizes & Measuring

General Care

How do I wash my brace?

How often should I wash my brace?

Product Care

What's the difference between Sports line and Medical line?

What is the difference between Class 1 and Class 2?

Types of Donning for Effective Wear

How to measure: GenuTrain Knee Brace

Is the GenuTrain suitable for me?

What is the difference between the Standard and Comfort size?

What's the difference between the Sport Knee Support and GenuTrain Knee Brace?

How to measure: Sports Knee Support

Is the Sports Knee Support suitable for me?

Is the GenuTrain A3 suitable for me?

Knees

How to measure: EpiTrain Elbow Brace

How to measure: Sports Elbow Support

Elbows

Is the OmoTrain suitable for me?

Is the OmoTrain S suitable for me?

What's the difference between the OmoTrain and Omotrain S?

Shoulders

What is NDIS?

How does work?

Are you NDIS registered?

Bauerfeind and Assistive Technology

Anonymous Complaints and Feedback Form

NDIS

Does my brace need to be professionally fitted?

Should I wear my brace during physical activities?

Can I wear my brace over clothing?

Can my brace be worn in salt water?

Can I wear my brace to sleep?

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How do I wear my Compression Stockings?Updated 5 months ago