Bauerfeind Australia Help Centre 

At Bauerfeind we ensure your orders are processed swiftly and delivered securely. We offer nationwide shipping within Australia.&#xA0;<table border="1" cellpadding="0" cellspacing="0" summary title width="692"><tbody><tr><td valign="top" width="43.20809248554913%">&#xA0;Standard Shipping</td><td style="width: 13.7283%;" valign="top" width="13.728323699421965%">&#xA0;9.95 AUD</td><td style="width: 43.0636%;" valign="top" width="43.0635838150289%">NSW: 2-5 business daysOutside NSW (metro to metro): 3-6 business days</td></tr><tr><td valign="top" width="43.20809248554913%">&#xA0;Express Shipping</td><td style="width: 13.7283%;" valign="top" width="13.728323699421965%">&#xA0;19.95 AUD</td><td style="width: 43.0636%;" valign="top" width="43.0635838150289%">NSW: 1-2 business daysOutside NSW: 2-4 business days</td></tr></tbody></table> Some orders may experience delivery delays due to high parcel volumes or external factors. However, rest assured that our team is working around the clock to dispatch your orders. All orders received before 2:00pm AEST (Mon-Fri) will be processed on the same day!&#xA0;If you have any questions regarding your shipment, feel free to contact our customer support team on 1300 668 466 or email us at <a href="mailto:info@bauerfeind.com.au" id="isPasted">info@bauerfeind.com.au</a>.&#xA0;

Experience the speed and security of Bauerfeind's nationwide shipping in Australia. Standard Shipping delivered within 2-5 business days in NSW. Need it even faster? Opt for Express Shipping.

How long does it take for my order to arrive?

Shipping & Delivery

What are your Exchanges & Returns policy?

How do I initiate the exchange or return process?

Can I exchange or return a product if I've used it?

I have submitted an Exchange and Return Form online. What now?

What is your return address?

Exchanges & Returns

What shipping options do you offer?

Can I upgrade to express shipping?

Can I change my shipping address after order confirmation?

How do I track my shipping status?

Is there warranty?

How do I lodge a warranty claim?

What is the duration of warranty for my product?

What is your warranty process?

What happens if my product's warranty has expired?

Warranty

What's my size?

What size should I choose if I am between sizes?

How tight should my brace be?

How should my brace feel?

What should I do if my brace is slipping?

Sizes & Measuring

Anonymous Complaints and Feedback Form

NDIS

What payment methods do you accept?

Which currency will I be charge in?

Do you offer a buy now pay later option?

Checkout

Do you have a physical store?

General Inquiry

How long does it take for my order to arrive?Updated 22 days ago