How long does it take to process a return?Updated 6 days ago

The timeframe depends on two stages:

• Transit time: How quickly your parcel is delivered to Bauerfeind (e.g., via Australia Post).

• Processing time: Once received, returns are usually assessed and processed within 3 business day.

If approved, you will receive an email confirmation.

• Returns: Typically appear in your original payment account within 3–5 business days, depending on your bank.

• Exchanges: Dispatched once stock is confirmed, with tracking provided.

For assistance, please contact our team:
📧 [email protected] | 📞 1300 668 466