How long does it take to process a return?Updated 2 days ago
Once your return arrives at our warehouse, please allow 3–5 business days for our team to assess the item and complete the return process.
You’ll receive an email update as soon as your return has been approved and your refund or store credit has been issued.
What affects processing time?
Processing times may vary depending on:
Return volume during peak periods
Whether all original packaging, components and tags are included
Whether the item meets quality, hygiene and resalable condition standards
The accuracy of the details provided in your return request
If additional information is needed, our team will contact you directly.
Refund vs store credit timing
Store credit is typically issued immediately once the return is approved.
Refunds may take an additional 1–3 business days to appear in your account, depending on your bank.
Need help?
If you have questions about your return status or need support:
📞 1300 668 466