How long does it take to process my exchange?Updated 4 days ago
The exchange process includes delivery time to Bauerfeind and processing once your parcel arrives.
Processing time
Once received, your product is assessed against Bauerfeind’s Exchanges & Returns Policy.
If approved, exchanges are usually processed within 3 business days of arrival.
You will receive an email confirmation once the exchange has been approved and processed.
Delivery of exchange items
Approved exchanges are dispatched once stock availability is confirmed.
A shipping confirmation with tracking will be provided when your replacement product leaves our warehouse.
📩 Assistance
If you need to amend your exchange request or require further support, please contact our team:
📞 1300 668 466