I have submitted an Exchange and Return Form online. What now?Updated 6 months ago

Thank you for submitting your Exchanges and Returns form online. Here are the next steps in finalising your request:

1. Print Your Form: Please print a copy of you exchanges and return form, indicating your request, order number, and reason for the exchange or return. 
2. Ship Your Parcel: Securely package your products and return the products to the following address: 
   Return Address
    ATTN: Bauerfeind CS
    Reference: (Order Number)
    Building A, Suite G.03
    12 Julius Ave
    North Ryde, NSW, 2113
3. Finalising: Once we receive your parcel and necessary information, our team will quality check your products and process your request. You will receive an outcome notification from our support team. 

If you have any questions or require further assistance during this process, feel free to contact our customer support team on 1300 668 466 or email us at [email protected].