My parcel has been marked as delivered, but I can't find it.Updated 21 days ago
If your tracking shows your parcel has been delivered but you haven't received it, we recommend:
- Checking around your delivery address and any safe locations.
- Asking other members of your household if they accepted the delivery.
- Checking with neighbours or your building's reception or mailroom.
- Reviewing the delivery details provided by the carrier.
If you're still unable to locate your parcel, please contact the shipping carrier to report the issue.
You should also let our Customer Support team know so we can assist with the investigation where possible.
Need help?
📧 [email protected]
đź“ž 1300 668 466