What are your Exchanges & Returns policy?Updated 15 days ago
Bauerfeind accepts requests for exchanges and returns within 30 days of purchase, provided the product meets the conditions below and is in accordance with our Terms and Conditions.
✅ Eligibility for Exchanges & Returns
To be eligible, products must:
Be in original, resalable condition — unused, unworn, and unwashed.
Have only been tried on at home for fit (not worn during activities).
Include all original packaging and product tags, intact and undamaged.
Be free from stains, fraying, odour, washing, or any signs of use.
❌ Items Not Eligible
For health, hygiene, and product integrity reasons, the following cannot be exchanged or returned:
Compression socks/stockings and insoles.
Custom or special orders, as these are made specifically for you.
Sale and clearance items → eligible for exchange (subject to availability) but not for refund.
⚠️ Important Conditions
Products that do not meet the eligibility criteria may be refused, or subject to a 30% restocking fee.
Products showing wear beyond a brief try-on at home will not be accepted.
Strong Velcro fastenings are designed for support. To maintain product integrity, avoid attaching Velcro directly to the knit.
Sports Compression Wear must be tried on with underwear underneath.
📩 Contact for Assistance
If you require help with sizing, product selection, or the returns process, please contact our support team:
📧 Email: [email protected]
📞 Phone: 1300 668 466
Our Commitment
Bauerfeind products are developed with German precision and uncompromising quality standards. Exchanges and returns are assessed against Bauerfeind's standards for product integrity, hygiene, and safety.