What happens if my parcel is lost in transit?Updated 2 hours ago
If your parcel appears to be delayed or lost, please contact our customer support team as soon as possible. We will investigate the matter directly with the carrier.
Next steps
Our team will request confirmation from the carrier regarding the status of your parcel.
Once the parcel is confirmed as lost in transit, a replacement order will be dispatched to you.
📩 Assistance
For help tracking or replacing a lost parcel, please contact our support team:
📞 1300 668 466
Every order is dispatched with tracking to ensure secure delivery. In the rare event of a parcel being lost in transit, Bauerfeind will work with the carrier to resolve the issue quickly and ensure you receive your products.