What if my return is lost in transit?Updated 2 days ago
If your return appears to be delayed or lost in transit, don't worry — we're here to help.
If you're using a Bauerfeind-issued return label, we recommend first contacting the shipping carrier to report the missing parcel and request an update on its status.
At the same time, please let our Customer Support team know. We'll work with the carrier to investigate the shipment and assist where we can.
To help us investigate your return, please have your:
- Return tracking number
- Order number
- Any updates you've received from the carrier
available when you contact us.
Need help?
📞 1300 668 466