What is my timeframe for initiating an exchange or return?Updated 24 days ago
You may request an exchange or return within 30 days of purchase, provided the product meets Bauerfeind’s Exchanges & Returns Policy and Terms and Conditions.
✅ Eligibility Requirements
To be accepted, products must:
Be in original, resalable condition — unused, unworn, and unwashed.
Only have been tried on at home for fit (not worn during activities).
Include all original packaging and product tags, intact and undamaged.
❌ Not Eligible
Products that are used, washed, damaged, or incomplete.
Items without packaging or with removed tags.
Compression socks/stockings and insoles (for hygiene reasons).
Custom or special orders (as they are made specifically for you).
⚠️ Important Notes
Return shipping costs are not covered by Bauerfeind.
Products that do not meet policy conditions may be refused or subject to a 30% restocking fee.
📩 Need Assistance?
If you need help with sizing, product selection, or the exchange and return process, please contact our support team:
📞 1300 668 466
Exchanges and returns are assessed against Bauerfeind’s requirements for product integrity, hygiene, and safety, ensuring fairness and consistency across all requests.