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What is my timeframe for initiating an exchange or return?Updated 3 days ago

You may request an exchange or return within 30 days of purchase, provided the product meets Bauerfeind’s Exchanges & Returns Policy and Terms and Conditions.


✅ Eligibility Requirements

To be accepted, products must:

  • Be in original, resalable condition — unused, unworn, and unwashed.

  • Only have been tried on at home for fit (not worn during activities).

  • Include all original packaging and product tags, intact and undamaged.


❌ Not Eligible

  • Products that are used, washed, damaged, or incomplete.

  • Items without packaging or with removed tags.

  • Compression socks/stockings and insoles (for hygiene reasons).

  • Custom or special orders (as they are made specifically for you).


⚠️ Important Notes

  • Return shipping costs are not covered by Bauerfeind.

  • Products that do not meet policy conditions may be refused or subject to a 30% restocking fee.


📩 Need Assistance?

If you need help with sizing, product selection, or the exchange and return process, please contact our support team:

Exchanges and returns are assessed against Bauerfeind’s requirements for product integrity, hygiene, and safety, ensuring fairness and consistency across all requests.


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