Lodge your Warranty, Exchange & Returns forms, Feedback, and complaints here.

Feel free call us if you have any inquiries.

Bauerfeind Australia Help Centre 

At Bauerfeind, we strive for simplicity in our shipping process. Approximately 90% of our parcels are handled by AusPost. With AusPost you have the option of using standard shipping or express shipping. For delivery times please click&#xA0;<a href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/how-long-does-it-take-for-my-order-to-arrive-205739">here</a>.However, if you&apos;re beyond their delivery range or seeking expedited delivery, we also offer services through DHL, DHL Express, and StarTrack. These options are available upon request and entail a personalized quote based on your location.&#xA0;For a tailored quotation or more details, please contact us at 1300 668 466 or email <a data-fr-linked="true" href="mailto:info@bauerfeind.com.au">info@bauerfeind.com.au</a>.&#xA0;Our goal is to offer flexible shipping choices that cater to your specific delivery needs. Should you have any inquiries or need further assistance, our support team is here to help. Feel free to reach out!

At Bauerfeind, we strive for simplicity in our shipping process. Approximately 90% of our parcels are handled by AusPost. With AusPost you have the option of using standard shipping or express shipping. For delivery times please click here. However,

Which couriers do you use?

Shipping & Delivery

About Us

Do you have a physical store?

What are your trading hours?

What medical products do you offer?

Where are Bauerfeind products made?

Can I claim a reimbursement from my private health fund for Bauerfeind products?

General Inquiry

What payment methods do you accept?

Which currency will I be charge in?

Do you offer a buy now pay later option?

Can I apply multiple discount codes?

My discount code was not applied at checkout. What should I do?

I forgot to apply my discount code. Can it still be applied after checkout?

My discount code is not working

Is my payment information secure?

Checkout

What are your Exchanges & Returns policy?

How do I initiate the exchange or return process?

Can I exchange or return a product if I've used it?

Can I exchange or return a product bought from a third-party retailer?

Should I keep my packaging?

How long does it take to process a return?

What is my timeframe for initiating an exchange or return?

Are there any products that cannot be exchanged or returned?

Will a get a refund or store credit for my return?

How long does it take to process my exchange?

What happens if I bought the wrong size?

Exchanges & Returns

How long does it take for my order to arrive?

What shipping options do you offer?

Can I upgrade to express shipping?

Can I change my shipping address after order confirmation?

How do I track my shipping status?

How much is shipping?

What is the estimated delivery time?

Do you ship internationally?

Is there warranty?

How do I lodge a warranty claim?

What is the duration of warranty for my product?

What is your warranty process?

What happens if my product's warranty has expired?

Warranty

What's my size?

What size should I choose if I am between sizes?

How tight should my brace be?

How should my brace feel?

What should I do if my brace is slipping?

Sizes & Measuring

General Care

How do I wash my brace?

How often should I wash my brace?

Product Care

What's the difference between Sports line and Medical line?

What is the difference between Class 1 and Class 2?

How do I wear my Compression Stockings?

Types of Donning for Effective Wear

Compression Stockings

How to measure: GenuTrain Knee Brace

Is the GenuTrain suitable for me?

What is the difference between the Standard and Comfort size?

What's the difference between the Sport Knee Support and GenuTrain Knee Brace?

How to measure: Sports Knee Support

Is the Sports Knee Support suitable for me?

Is the GenuTrain A3 suitable for me?

Knees

How to measure: EpiTrain Elbow Brace

How to measure: Sports Elbow Support

Elbows

Is the OmoTrain suitable for me?

Is the OmoTrain S suitable for me?

What's the difference between the OmoTrain and Omotrain S?

Shoulders

Product Inquiry

What is NDIS?

How does work?

Are you NDIS registered?

Bauerfeind and Assistive Technology

Anonymous Complaints and Feedback Form

NDIS

Does my brace need to be professionally fitted?

Should I wear my brace during physical activities?

Can I wear my brace over clothing?

Can my brace be worn in salt water?

Can I wear my brace to sleep?

Application

Which couriers do you use?Updated 6 months ago