Lodge your Warranty, Exchange & Returns forms, Feedback, and complaints here.

Feel free call us if you have any inquiries.

Bauerfeind Australia Help Centre 

<p data-start="326" data-end="430" id="isPasted">Bauerfeind partners with trusted carriers to provide reliable nationwide and premium delivery options.</p><hr data-start="432" data-end="435"><h2 data-start="437" data-end="457" id="primary-carrier">Primary carrier</h2><ul data-start="458" data-end="586"><li data-start="458" data-end="586"><p data-start="460" data-end="586"><strong data-start="460" data-end="478">Australia Post</strong> &#x2013; handles the majority of Bauerfeind shipments. Both <strong data-start="532" data-end="544">standard</strong> and <strong data-start="549" data-end="569">express shipping</strong> are available.</p></li></ul><hr data-start="588" data-end="591"><h2 data-start="593" data-end="627" id="premium-carriers-by-request">Premium carriers (by request)</h2><ul data-start="628" data-end="819"><li data-start="628" data-end="727"><p data-start="630" data-end="727"><strong data-start="630" data-end="645">DHL Express</strong> and <strong data-start="650" data-end="671">StarTrack Premium</strong> &#x2013; available for urgent or specialised delivery needs.</p></li><li data-start="728" data-end="819"><p data-start="730" data-end="819">These services require a tailored quotation, as costs depend on your delivery location.</p></li></ul><hr data-start="821" data-end="824"><h2 data-start="826" data-end="844" id="-assistance">&#x1F4E9; Assistance</h2><p data-start="845" data-end="999">For quotations on DHL Express or StarTrack Premium services, or to confirm the most suitable courier for your location, please contact our support team:</p><ul data-start="1000" data-end="1057"><li data-start="1000" data-end="1033"><p data-start="1002" data-end="1033">&#x1F4E7; <strong data-start="1005" data-end="1031"><a data-start="1007" data-end="1029" rel="noopener">info@bauerfeind.com.au</a></strong></p></li><li data-start="1034" data-end="1057"><p data-start="1036" data-end="1057">&#x1F4DE; <strong data-start="1039" data-end="1055">1300 668 466</strong></p></li></ul>

Bauerfeind ships primarily with Australia Post for standard and express delivery. Premium courier options with DHL Express and StarTrack are available on request.

Which couriers do you use?

Shipping & Delivery

About Us

Do you have a physical store?

What are your trading hours?

What medical products do you offer?

Where are Bauerfeind products made?

Can I claim a reimbursement from my private health fund for Bauerfeind products?

General Inquiry

What payment methods do you accept?

Which currency will I be charge in?

Do you offer a buy now pay later option?

Can I apply multiple discount codes?

My discount code was not applied at checkout. What should I do?

I forgot to apply my discount code. Can it still be applied after checkout?

My discount code is not working

Is my payment information secure?

Checkout

What are your Exchanges & Returns policy?

What is my timeframe for initiating an exchange or return?

What happens if I bought the wrong size?

Are clearance or sale items eligible for exchange or return?

Can I exchange or return a product if I've used it?

Can I exchange or return a gift?

Can I exchange or return compression socks/stockings or insoles?

Can I exchange or return a product bought from a third-party retailer?

Can I return a custom or special order?

Should I keep my packaging?

Are there any products that cannot be exchanged or returned?

How do I initiate the exchange or return process?

How long does it take to process my exchange?

How long does it take to process a return?

Will I get a refund or store credit for my return?

Do I need to pay for return shipping?

What happens if my return does not meet the conditions?

Exchanges & Returns

How long does it take for my order to arrive?

How do I track my shipping status?

How much is shipping?

How are Bauerfeind products packaged for shipping?

Can I upgrade to express shipping?

Can I change my shipping address after order confirmation?

Can I cancel my order after order confirmation?

Can I choose a specific delivery date or time?

Where do you ship to?

Do you offer same-day delivery?

Do you offer next-day delivery?

Do you ship internationally?

My tracking shows ‘delivered,’ but I haven’t received my parcel — what should I do?

What shipping options do you offer?

What happens if my parcel is delayed?

What happens if my parcel is lost in transit?

Is there warranty?

How do I lodge a warranty claim?

Do I need proof of purchase for a warranty claim?

What is the duration of warranty for my product?

What is your warranty process?

What happens if my product's warranty has expired?

What does warranty cover?

What happens if my product is found not eligible for warranty?

What is the timeframe for your warranty process?

Where can I find the LOT number on my product?

Can I make a warranty claim if I purchased through a clinic, distributor, or retailer?

Are clearance items covered by warranty?

Does warranty cover fit or comfort issues?

Warranty

General Care

How do I wash my brace?

How often should I wash my brace?

Product Care

What's my size?

What size should I choose if I am between sizes?

How tight should my brace be?

How should my brace feel?

What should I do if my brace is slipping?

Sizes & Measuring

What's the difference between Sports line and Medical line?

What is the difference between Class 1 and Class 2?

How do I wear my Compression Stockings?

Types of Donning for Effective Wear

Compression Stockings

How to measure: GenuTrain Knee Brace

Is the GenuTrain suitable for me?

What is the difference between the Standard and Comfort size?

What's the difference between the Sport Knee Support and GenuTrain Knee Brace?

How to measure: Sports Knee Support

Is the Sports Knee Support suitable for me?

Is the GenuTrain A3 suitable for me?

Knees

How to measure: EpiTrain Elbow Brace

How to measure: Sports Elbow Support

Elbows

Is the OmoTrain suitable for me?

Is the OmoTrain S suitable for me?

What's the difference between the OmoTrain and Omotrain S?

Shoulders

Product Inquiry

What is NDIS?

How does work?

Are you NDIS registered?

Bauerfeind and Assistive Technology

Anonymous Complaints and Feedback Form

NDIS

Does my brace need to be professionally fitted?

Should I wear my brace during physical activities?

Can I wear my brace over clothing?

Can my brace be worn in salt water?

Can I wear my brace to sleep?

Application

Primary carrier

Premium carriers (by request)

📩 Assistance

Which couriers do you use?Updated 6 days ago

Primary carrier

Premium carriers (by request)

📩 Assistance