Are there any products that cannot be returned?Updated 3 days ago

For hygiene, product-integrity, and customisation reasons, some products cannot be returned under any circumstances. These items are considered final sale.

Products that cannot be returned

The following items are not eligible for return, refund, or store credit:

• Compression socks/stockings (personal-use, skin-contact items)

• Insoles (personal-use, skin-contact items)

• Custom products (made specifically for your measurements or needs)

• Special orders (products ordered in exclusively for your preference, e.g., colour or size not normally stocked)

• Sale and clearance items (final sale)

These products cannot be resold or safely assessed once opened, tried on, or specially sourced.

Need help before purchasing?

If you’re unsure about sizing, style, or whether a product falls into a non-returnable category, our team is here to help:

📧 [email protected]
📞 1300 668 466