Return Eligibility
Find out which products can be returned, return conditions and any exclusions that may apply before lodging your return.
What happens if my return does not meet the conditions?
Learn what happens if your Bauerfeind return doesn’t meet eligibility conditions, including when returns may be declined or restocking fees applied.
Are clearance or last chance items eligible for return?
Learn whether Bauerfeind clearance and sale items are eligible for return or exchange. Understand our final sale policy before you purchase
Are there any products that cannot be returned?
Find out which Bauerfeind products are non-returnable due to hygiene, customisation or final sale status.
Can I return a product if I've used it?
Learn whether you can return a Bauerfeind product if it has been used. Understand our resalable condition requirements and hygiene exclusions.
Can I return a gift?
Received a Bauerfeind gift that’s not the right fit? Find out how to return it for store credit and what information you’ll need to process the request.
Can I return compression socks/stockings or insoles?
Understand Bauerfeind’s return policy for compression socks, stockings and insoles, including hygiene restrictions for personal-use items.
Can I return a product bought from a third-party retailer?
Understand Bauerfeind’s return process for items purchased through third-party retailers and where to submit your return request.
Can I return a custom or special order?
Learn why Bauerfeind custom and special-order products are final sale, including the difference between items made for you and those ordered in specifically for your preferences.
Can I return a product purchased during a promotion?
Purchased your Bauerfeind product during a promotion? Find out how returns, store credits and promotional pricing apply to eligible returns.
Can someone else return my order for me?
Need someone else to return your Bauerfeind order? Find out when this may be possible and how to provide your consent.
Should I keep my packaging?
Find out whether you need to keep your Bauerfeind packaging and how it affects return approval and product condition checks.