Should I keep my packaging?Updated 3 days ago

If you think you may need to return your item, please keep all original packaging, including product boxes, labels, tags, instructions and any included accessories.

Returned items must be in resalable condition, and this includes having the original packaging intact and undamaged. Packaging is an important part of the product’s presentation, hygiene, and assessment process.

Why keeping your packaging matters

• Helps confirm the product is unused and in new condition

• Ensures all components needed for assessment are included

• Prevents damage during return transit

• Required to meet Bauerfeind’s return eligibility criteria

If packaging is missing or damaged, your return may be declined or may incur a restocking fee.

Need help?

If you have questions about packaging or return eligibility, our team is here to support you:

📧 [email protected]
📞 1300 668 466