Should I keep my packaging?Updated 6 days ago

We recommend keeping your product packaging, as it contains important details such as the LOT number and product reference. These details may be required if you need to make an exchange, return, or warranty claim.

Why this matters

• Exchanges and returns cannot be accepted if the product is not in its original packaging and condition.

• Keeping your packaging ensures you have all required product details to streamline the process.

• If you prefer not to store the packaging long-term, we suggest taking a photo of the LOT and reference information before disposing of it.

📩 Need Assistance?

If you have questions about product packaging or the information required for exchanges, returns, or warranty claims, please contact our support team:

• 📧 [email protected]

• 📞 1300 668 466