Can I return a gift?Updated 2 days ago

If you received a Bauerfeind product as a gift and it’s not quite right, you could return it within 30 days of purchase for a store credit, provided the item meets our return eligibility criteria.

Once your return is approved, you’ll receive a store credit to choose the correct size or select another product that suits you better.

Key things to know

• Gift returns are eligible for store credit only.

• The product must meet all quality, hygiene and resalable condition standards.

• Compression socks/stockings, insoles, and custom or special-order products cannot be returned for hygiene and product-integrity reasons.

• Sale and clearance items are final sale and cannot be returned.

• If the gift was purchased online, it must be returned through our online returns portal.

• To process a gift return, you’ll need the order number and the email address of the buyer/gifter so we can locate the original purchase.

Need help?

If you’re unsure whether your gift qualifies for return or need guidance on sizing or product selection, our team is here to help:

📧 [email protected]
📞 1300 668 466