Can I return a custom or special order?Updated 13 days ago

Custom and special-order products cannot be returned, as they are created or sourced specifically for you and cannot be resold.

What is a custom product?

A custom product is made specifically to your measurements, requirements, or medical needs.
These items are crafted just for you, so they are considered final sale once the order is placed.

What is a special order?

A special order is a product that is ordered in specially for you, often based on a personal preference such as colour, style, or a size not typically stocked.
Because these items are brought in exclusively for your request, they are also treated as final sale.

Why these items are not eligible

• Custom items are made for you and cannot be reconditioned or resold.

• Special orders are sourced specifically for you, based on your chosen specifications.

• Both fall under final sale for hygiene, product-integrity, and non-resale reasons.

Need help before ordering?

If you’re unsure about sizing, style, measurements, or whether your selection is custom or special order, our team is here to help:

📧 [email protected]
📞 1300 668 466