Can I return a custom or special order?Updated an hour ago
Custom and special orders are made and ordered specifically for you and are therefore not eligible for exchange or return under Bauerfeind’s Exchanges & Returns Policy.
Why custom orders are excluded
Each product is individually produced or adjusted based on your specific requirements.
As these items cannot be resold, they are not accepted for change-of-mind returns or size exchanges.
Warranty coverage
Custom and special orders remain fully covered under Bauerfeind’s warranty provisions, in line with Australian Consumer Law. If you believe your product may have a manufacturing issue, you can still submit a warranty claim.
📩 Assistance
If you are unsure whether your purchase is classified as a custom or special order, or would like guidance before placing your order, please contact our support team:
📞 1300 668 466
Custom and special orders are handled with the same standards of product integrity, hygiene, and safety as all Bauerfeind products, but are excluded from exchange and return due to their personalised nature.