Can I return a product bought from a third-party retailer?Updated 3 days ago

If you purchased your Bauerfeind product from a third-party retailer, the return must be handled directly with the retailer you purchased from. Each retailer has its own return policy, and we are only able to process returns for items purchased through the official Bauerfeind Australia website or Bauerfeind-operated stores.

Key things to know

• Bauerfeind cannot process returns for products purchased from other retailers, clinics, pharmacies, or online marketplaces.

• Return eligibility, timeframes, and refund methods will depend on the retailer’s own policies.

• Warranty support may still apply depending on the product and issue, but the initial return request must be made through the original seller.

• If you're unsure who you purchased from, check your receipt or order confirmation.

Need support or guidance?

If you need help identifying your product, understanding options, or confirming whether your purchase was made directly with Bauerfeind:

📧 [email protected]
📞 1300 668 466