What happens if my return does not meet the conditions?Updated 2 hours ago
All returns and exchanges are assessed against Bauerfeind’s Exchanges & Returns Policy. If a product does not meet the required conditions, it may not be eligible for processing.
When a return may not be accepted
A return may be declined if the product:
Shows signs of being used, worn during activity, washed, or damaged.
Is missing original packaging or product tags.
Falls under items that are non-returnable for hygiene or customisation reasons (compression socks/stockings, insoles, or custom orders).
Possible outcomes
Products that do not meet eligibility will normally be refused and returned to the customer.
In some cases, as a gesture of goodwill, Bauerfeind may accept the return with a 30% restocking fee applied if the product is not in perfect resalable condition.
📩 Assistance
If you are unsure whether your product qualifies for return or exchange, please contact our support team before submitting your request. Our team can provide guidance to help avoid delays.
📞 1300 668 466
Returns are reviewed in line with Bauerfeind’s standards for product integrity, hygiene, and safety, ensuring every request is assessed fairly and consistently.