Bauerfeind Returns Policy
Learn how to return Bauerfeind products easily and confidently. Our Returns Guide provides clear instructions, eligibility criteria, timeframes, and answers to common questions.
What is your return policy?
Learn about Bauerfeind’s 30-day return policy, including eligibility, exclusions and how to return online orders. Clear guidelines designed to ensure confidence, quality and a smooth return experience.
What is my timeframe for initiating a return?
Learn how long you have to initiate a Bauerfeind return, including the 30-day timeframe and products not eligible for return due to hygiene or customisation.
What happens if I bought the wrong size?
Bought the wrong size? Learn how to return your Bauerfeind item within 30 days for store credit and reorder the correct size with ease.
What’s the difference between returning an online purchase and an in-store purchase?
Find out how Bauerfeind returns work for online vs in-store purchases, including where to request refunds and when store credit applies."
What happens if my return does not meet the conditions?
Learn what happens if your Bauerfeind return doesn’t meet eligibility conditions, including when returns may be declined or restocking fees applied.
What if my product is faulty or defective?
Find out how Bauerfeind handles faulty or defective products and how to submit a claim for assessment under Australian Consumer Law.
Are clearance or last chance items eligible for return?
Learn whether Bauerfeind clearance and sale items are eligible for return or exchange. Understand our final sale policy before you purchase
Are there any products that cannot be returned?
Find out which Bauerfeind products are non-returnable due to hygiene, customisation or final sale status.
Can I return a product if I've used it?
Learn whether you can return a Bauerfeind product if it has been used. Understand our resalable condition requirements and hygiene exclusions.
Can I amend my return once it’s been submitted?
Find out how to update your Bauerfeind return before shipping and what steps to take if you need changes after your parcel is on the way.
Can I return a gift?
Received a Bauerfeind gift that’s not the right fit? Find out how to return it for store credit and what information you’ll need to process the request.
Can I return compression socks/stockings or insoles?
Understand Bauerfeind’s return policy for compression socks, stockings and insoles, including hygiene restrictions for personal-use items.
Can I return a product bought from a third-party retailer?
Understand Bauerfeind’s return process for items purchased through third-party retailers and where to submit your return request.
Can I return a custom or special order?
Learn why Bauerfeind custom and special-order products are final sale, including the difference between items made for you and those ordered in specifically for your preferences.
Should I keep my packaging?
Find out whether you need to keep your Bauerfeind packaging and how it affects return approval and product condition checks.
How do I initiate the return process?
Find out how to start a Bauerfeind return, whether purchased online or in-store, and understand when refunds or store credits apply.
How long does it take to process a return?
Find out how quickly Bauerfeind processes returns and when you can expect your refund or store credit after your item is received.
Will I get a refund or store credit for my return?
Find out if your Bauerfeind return qualifies for a refund or store credit and how the process differs for online and in-store purchases.
Do I need to pay for return shipping?
Understand Bauerfeind’s return shipping policy, including prepaid labels and fees for returns not related to a manufacturing fault.