What happens if I bought the wrong size?Updated 3 days ago

If you purchased the wrong size, you may request an exchange or return within 30 days of delivery, provided the product meets Bauerfeind’s Exchanges & Returns Policy and Terms and Conditions.

How to proceed

• Ensure the product is in original, resalable condition — unused, unworn, unwashed, and with all packaging and tags intact.

• Submit your request through the Returns Portal.

• Once your product has been assessed and approved, your exchange or return will be processed.

Assistance with sizing

If you are unsure which size will suit you best, our team can provide guidance before you exchange or purchase again. This helps ensure you receive the correct product for your needs.

📧 [email protected]
📞 1300 668 466

Exchanges and returns are assessed against Bauerfeind’s standards for product integrity, hygiene, and safety, ensuring fairness and consistency across all requests.