Return Process
Follow the return process from start to finish, including how to lodge a return, packaging requirements and return shipping.
How do I initiate the return process?
Find out how to start a Bauerfeind return, whether purchased online or in-store, and understand when refunds or store credits apply.
How do I return an online purchase or an in-store purchase?
Find out how Bauerfeind returns work for online vs in-store purchases, including where to request refunds and when store credit applies."
What happens if I bought the wrong size?
Bought the wrong size? Learn how to return your Bauerfeind item within 30 days for store credit and reorder the correct size with ease.
What if my product is faulty or defective?
Find out how Bauerfeind handles faulty or defective products and how to submit a claim for assessment under Australian Consumer Law.
What happens after my return is received?
See what happens after your Bauerfeind return arrives, including our quality assessment process, return approval and next steps.
Do I need to pay for return shipping?
Understand Bauerfeind’s return shipping policy, including prepaid labels and fees for returns not related to a manufacturing fault.
Can I amend my return once it’s been submitted?
Find out how to update your Bauerfeind return before shipping and what steps to take if you need changes after your parcel is on the way.
Can I return part of my order?
Returning only part of your Bauerfeind order? Find out how to return selected items while keeping the rest of your purchase.
Can I return multiple orders in one parcel?
Returning more than one Bauerfeind order? Find out why each return must be sent separately and how to avoid processing delays.