Do I need to pay for return shipping?Updated 15 days ago

For all returns not related to a manufacturing fault, the cost of return shipping is covered by the customer. Bauerfeind will provide you with a return shipping label, and the shipping fee will be deducted from your refund or store credit once your return is processed.

How return shipping works

• You’ll receive a Bauerfeind-issued return label through the Online Returns Portal.

• The shipping fee will be clearly shown during the return process.

• This fee is automatically deducted from your approved refund or store credit.

• Return shipping costs are non-refundable.

Why we handle shipping this way

• Ensures safe, trackable delivery back to our warehouse

• Maintains consistent handling, hygiene, and product assessment standards

• Prevents lost parcels and delays

• Provides a smooth, reliable return experience from start to finish

Need help?

If you have questions about the return process or shipping fees:

📧 [email protected]
📞 1300 668 466