What happens after my return is received?Updated 4 days ago
Once your return arrives at our warehouse, it will be assessed by our team to ensure it meets the conditions outlined in our Returns Policy.
As part of our quality assurance (QA) process, we'll inspect the returned item to confirm it is:
- In new and resalable condition
- Complete with all original packaging, tags and accessories (where applicable)
- Eligible for return
Once the assessment has been completed, we'll process the approved outcome and notify you by email.
If your return doesn't meet our return conditions, we'll contact you to discuss the next steps.
Return Journey:
Return received → Quality assessment → Approved or reviewed → Store credit or refund processed → Email confirmation
How long does the assessment take?
Most returns are assessed and processed within the timeframes outlined in our Returns Policy.
Need help?
If you have any questions about your return, our Customer Support team is here to assist.
📞 1300 668 466