The return process is different depending on whether your item was purchased online or in-store. Understanding the correct pathway ensures your return is processed smoothly and without delays.

Returning an online purchase

Online orders must be returned through the Bauerfeind Online Returns Portal: AU Returns Portal

What you can receive

• Refund to your original payment method

• Store credit (emailed once approved)

Important notes

• Online orders cannot be refunded in-store.

• Return shipping is handled through a Bauerfeind-issued prepaid label, and the fee is deducted from your refund or store credit.

• All standard return eligibility criteria apply.

Returning an in-store purchase

In-store purchases follow a different process.

For a refund

• Refunds for in-store purchases must be completed at the same Bauerfeind store where you made the purchase.

• Refunds for in-store items cannot be processed online.

For a store credit

• If you prefer, you may return your in-store purchase through the AU Returns Portal, and a store credit will be issued once approved.

• Store credit is emailed and can be used online.

Items not eligible for return (online or in-store)

• Compression socks/stockings

• Insoles

• Custom products

• Special orders

• Sale and clearance items (final sale)

Need help?

Not sure which return pathway applies? We're here to assist:

📧 [email protected]
📞 1300 668 466