Order online and choose In-Store Pickup at checkout to collect your Bauerfeind order from your preferred retail store.

Yes. Bauerfeind offers In-Store Pickup, allowing you to place your order online and collect it from your selected Bauerfeind retail store.Simply select Pick Up in Store during checkout and choose your preferred collection location.You&apos;ll receive an email notification once your order is ready for collection. Please wait until you&apos;ve received this confirmation before visiting the store.<hr data-start="677" data-end="680"><h2 data-section-id="1fx7ag4" data-start="682" data-end="706" id="collecting-your-order">Collecting your order</h2>When collecting your order, please bring:<ul data-start="751" data-end="839"><li data-section-id="umpne8" data-start="751" data-end="804">Your order confirmation or collection notification.</li><li data-section-id="1jdxvf2" data-start="805" data-end="839">A valid photo ID (if requested).</li></ul>If someone else will be collecting your order on your behalf, please contact our Customer Support team before collection.<hr data-start="964" data-end="967"><h2 data-section-id="gaa60x" data-start="969" data-end="982" id="need-help">Need help?</h2>If you have any questions about In-Store Pickup, our Customer Support team is here to help.&#x1F4E7; <a data-start="1082" data-end="1104" rel="noopener">info@bauerfeind.com.au</a>&#x1F4DE; 1300 668 466

Do you offer Click & Collect?

Find out when your Bauerfeind Click & Collect order will be ready and when to visit your selected retail store for collection.

We&apos;ll begin preparing your order as soon as possible after it&apos;s been placed.Once your order is ready for collection, you&apos;ll receive an email confirmation letting you know it&apos;s ready to be picked up.Please wait until you&apos;ve received this notification before visiting your selected Bauerfeind store.<hr data-start="466" data-end="469"><h2 data-section-id="gaa60x" data-start="471" data-end="484" id="need-help">Need help?</h2>If you have any questions about your Click &amp; Collect order, our Customer Support team is happy to assist.&#x1F4E7; <a data-start="598" data-end="620" rel="noopener">info@bauerfeind.com.au</a>&#x1F4DE; 1300 668 466

When will my Click & Collect order be ready?

Collect your Bauerfeind Click & Collect order by visiting your selected store after receiving your collection confirmation email.

Once you&apos;ve received your collection confirmation email, simply visit your selected Bauerfeind retail store during trading hours.When collecting your order, please have:<ul data-start="1038" data-end="1119"><li data-section-id="wory35" data-start="1038" data-end="1084">Your order confirmation or collection email.</li><li data-section-id="1jdxvf2" data-start="1085" data-end="1119">A valid photo ID (if requested).</li></ul>Our team will locate your order and have it ready for collection.<hr data-start="1188" data-end="1191"><h2 data-section-id="gaa60x" data-start="1193" data-end="1206" id="need-help">Need help?</h2>If you have any questions before collecting your order, please contact our Customer Support team.&#x1F4E7; <a data-start="1312" data-end="1334" rel="noopener">info@bauerfeind.com.au</a>&#x1F4DE; 1300 668 466

How do I collect my Click & Collect order?

Find out how long Bauerfeind will hold your Click & Collect order and what to do if you can't collect it on time.

Your Click &amp; Collect order will be held at your selected Bauerfeind retail store for a limited period.If you&apos;re unable to collect your order within this time, please contact our Customer Support team as soon as possible so we can discuss the available options.If we don&apos;t hear from you, your order may be cancelled and refunded in accordance with our policies.<hr data-start="2604" data-end="2607"><h2 data-section-id="gaa60x" data-start="2609" data-end="2622" id="need-help">Need help?</h2>&#x1F4E7; <a data-start="2629" data-end="2651" rel="noopener">info@bauerfeind.com.au</a>&#x1F4DE; 1300 668 466

How long will you hold my Click & Collect order?

Need someone else to collect your Bauerfeind Click & Collect order? Find out what information is required before collection.

Yes. If you&apos;d like someone else to collect your order on your behalf, please let our Customer Support team know before collection.For security purposes, the person collecting your order may be asked to provide:<ul data-start="1800" data-end="1876"><li data-section-id="myofbq" data-start="1800" data-end="1846">The order number or collection confirmation.</li><li data-section-id="1hlybli" data-start="1847" data-end="1876">Valid photo identification.</li></ul>This helps us ensure your order is released to the correct person.<hr data-start="1946" data-end="1949"><h2 data-section-id="gaa60x" data-start="1951" data-end="1964" id="need-help">Need help?</h2>&#x1F4E7; <a data-start="1971" data-end="1993" rel="noopener">info@bauerfeind.com.au</a>&#x1F4DE; 1300 668 466

Can someone else collect my Click & Collect order?

Need to change your Click & Collect location? Contact Bauerfeind before your order has been prepared to discuss your options.

If your order hasn&apos;t yet been prepared, we may be able to change your selected collection store.Please contact our Customer Support team as soon as possible with your order number and preferred collection location.Once your order has been prepared or is ready for collection, we&apos;re unable to change the collection location.<hr data-start="3290" data-end="3293"><h2 data-section-id="gaa60x" data-start="3295" data-end="3308" id="need-help">Need help?</h2>&#x1F4E7; <a data-start="3315" data-end="3337" rel="noopener">info@bauerfeind.com.au</a>&#x1F4DE; 1300 668 466

Can I change my Click & Collect location?

Inspect your Bauerfeind order or receive fitting assistance when collecting your Click & Collect purchase in-store.

Yes. You&apos;re welcome to inspect your order when collecting it from one of our Bauerfeind retail stores.If you&apos;d like assistance with sizing, fitting or adjusting your product, our trained team will be happy to assist during your visit.If another size or product is required, we&apos;ll discuss the available options with you.<hr data-start="3915" data-end="3918"><h2 data-section-id="gaa60x" data-start="3920" data-end="3933" id="need-help">Need help?</h2>&#x1F4E7; <a data-start="3940" data-end="3962" rel="noopener">info@bauerfeind.com.au</a>&#x1F4DE; 1300 668 466

Can I inspect or try on my order before taking it home?

Need your Click & Collect order shipped instead? Contact Bauerfeind before your order has been prepared to arrange delivery.

Yes, provided your order hasn&apos;t yet been prepared for collection.If you&apos;d like your order shipped instead, please contact our Customer Support team as soon as possible.Any applicable shipping charges will need to be paid before your order is dispatched.Once your order has been prepared or is ready for collection, we&apos;re unable to change it to a shipped order.<hr data-start="4572" data-end="4575"><h2 data-section-id="gaa60x" data-start="4577" data-end="4590" id="need-help">Need help?</h2>If you&apos;d like to change your collection order to delivery, please have your order number ready when contacting our team.&#x1F4E7; <a data-start="4719" data-end="4741" rel="noopener">info@bauerfeind.com.au</a>&#x1F4DE; 1300 668 466

Can I change my Click & Collect order to shipping?

Lodge your Warranty, Returns, Feedback, and complaints here.

Feel free call us if you have any inquiries.

Bauerfeind Australia Help Centre 

Order online and collect your Bauerfeind purchase from your preferred retail store. Browse collection timeframes, pickup requirements and answers to common Click & Collect questions.

Click & Collect

Shipping & Delivery

About Us

Why choose Bauerfeind?

What medical products do you offer?

What's the difference between the Medical and Sports ranges?

Where are Bauerfeind products made?

About Bauerfeind

Do you have a physical store?

Do I need to book an appointment?

Do you offer virtual fittings?

How do I book an appointment?

How long does a fitting appointment take?

What are your trading hours?

What happens during a fitting appointment?

Stores & Appointments

Do I need a referral or prescription to use Bauerfeind products?

How long can I wear Bauerfeind products?

Can Bauerfeind diagnose my condition?

Can I use Bauerfeind products on either side of my body?

Can I use Bauerfeind products while pregnant?

Can I get help choosing the right product?

Are Bauerfeind products suitable for sport and exercise?

Are Bauerfeind products safe to use after surgery or injury?

Are Bauerfeind products TGA listed?

Product Advice

Can I claim a reimbursement from my private health fund for Bauerfeind products?

Can I purchase replacement parts or accessories?

Support

General Inquiries

What payment methods do you accept?

Do you offer Buy Now, Pay Later?

Which currency will I be charge in?

Is my payment information secure?

When will I be charged for my order?

Why was my payment declined?

Why has my payment been charged more than once?

Will I receive an order confirmation?

Payments

Do discount codes expire?

My discount code is not working

I forgot to apply my discount code. Can it still be applied after checkout?

Can I apply multiple discount codes?

Can I use a discount code with PayPal, Afterpay or Zip Pay?

Can I use my discount code more than once?

Can I use my discount code in-store?

Can I use a discount code on sale or clearance items?

Why doesn't my discount apply to my order?

Why doesn't my discount apply to certain products?

Will my discount still apply if I return my order and purchase again?

What are the terms and conditions of promotions?

Promotions & Discounts

Why can't I add an item to my cart?

Why was my order cancelled?

What should I do if my order summary is incorrect?

What happens if a product is out of stock?

Can I order a product that isn't listed online?

Can I change or cancel my order?

Can I place an order over the phone?

Can I order by email?

Can I order a custom-made product?

Can I order multiple sizes to compare?

Can I order if I'm outside Australia or New Zealand?

Can I request a special order from Germany?

Can I order for someone else?

Can I place a bulk or business order?

Can I add items to my order after it's been placed

Ordering

Checkout

What is your return policy?

What is my timeframe for initiating a return?

Return Policy

What happens if my return does not meet the conditions?

Are clearance or last chance items eligible for return?

Are there any products that cannot be returned?

Can I return a product if I've used it?

Can I return a gift?

Can I return compression socks/stockings or insoles?

Can I return a product bought from a third-party retailer?

Can I return a custom or special order?

Can I return a product purchased during a promotion?

Can someone else return my order for me?

Should I keep my packaging?

Return Eligibility

How do I initiate the return process?

How do I return an online purchase or an in-store purchase?

What happens if I bought the wrong size?

What if my product is faulty or defective?

What happens after my return is received?

Do I need to pay for return shipping?

Can I amend my return once it’s been submitted?

Can I return part of my order?

Can I return multiple orders in one parcel?

Return Process

How long does it take to process a return?

Will I get a refund or store credit for my return?

What if my return is lost in transit?

After Your Return

What is store credit?

When will my store credit expire?

When will I receive my store credit?

How do I use my store credit?

Can I use my store credit online and in-store?

Can I combine my store credit with another payment method?

Can I use my store credit on sale items?

Can I transfer my store credit to someone else?

Can I check my store credit balance?

Store Credit

Returns

How much is shipping?

What shipping options do you offer?

When will my order be dispatched?

Where do you ship to?

Which couriers do you use?

Can I change my delivery address?

Can I change my shipping method after placing an order?

Can I ship to a PO Box?

Can I upgrade to express shipping?

Can I choose a specific delivery date or time?

Can I use a different billing and shipping address?

Can I send my order as a gift?

Dispatch & Shipping

How do I track my order?

How long will delivery take?

My tracking hasn't updated. What should I do?

My parcel has been marked as delivered, but I can't find it.

My parcel hasn't arrived. What should I do?

My parcel arrived damaged. What should I do?

I received the wrong item. What should I do?

What happens if my parcel is delayed?

What happens if I'm not home when my order is delivered?

What happens if my parcel is lost in transit?

What should I do if my parcel is returned to Bauerfeind?

Tracking & Delivery

Do I need proof of purchase for a warranty claim?

What is the duration of warranty for my product?

What is your warranty process?

What happens if my product's warranty has expired?

What happens if my product is found not eligible for warranty?

What is the timeframe for your warranty process?

Where can I find the LOT number on my product?

Can I make a warranty claim if I purchased through a clinic, distributor, or retailer?