How long does it take for my order to arrive?
Bauerfeind offers nationwide delivery in Australia. Standard shipping takes 2–6 business days, while express shipping takes 1–4 business days, with same-day dispatch on orders before 2pm AEST.
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Shipping & Delivery
Shipment Tracking, Parcel Information, Services, Delivery Times
How do I track my shipping status?
Once your Bauerfeind order is dispatched, you will receive an email with a tracking number to monitor delivery progress. Contact our team if you need assistance.
How much is shipping?
Bauerfeind shipping starts from $9.95 for standard and $19.95 for express delivery Australia-wide. Premium next-day options are available on request, with same-day Sydney courier pick-up arranged by customers
How are Bauerfeind products packaged for shipping?
Bauerfeind products are packaged securely for protection, using sustainable materials where possible and shipped in discreet, plain packaging for your privacy.
Can I upgrade to express shipping?
You may be able to upgrade to Bauerfeind express shipping if your order has not yet been fulfilled. Contact our support team to check availability and arrange an upgrade.
Can I change my shipping address after order confirmation?
You may be able to update your Bauerfeind shipping address if your order has not yet been dispatched. Contact our support team promptly for assistance.
Can I cancel my order after order confirmation?
Bauerfeind orders can only be cancelled if they have not yet been fulfilled. Once dispatched, cancellations are not possible, but returns may be requested after delivery.
Can I choose a specific delivery date or time?
Bauerfeind cannot guarantee specific delivery dates or times. We can delay dispatch on request, and delivery instructions can be added at checkout for carriers.
Where do you ship to?
Bauerfeind ships Australia-wide with standard and express delivery. Premium next-day (DHL/StarTrack) and same-day Sydney courier options are also available.
Which couriers do you use?
Bauerfeind ships primarily with Australia Post for standard and express delivery. Premium courier options with DHL Express and StarTrack are available on request.
Do you offer same-day delivery?
Bauerfeind supports same-day delivery in Sydney when customers arrange their own courier service, such as Uber. We prepare orders for secure kerbside collection.
Do you offer next-day delivery?
Bauerfeind offers next-day delivery through DHL Express and StarTrack Premium on request. Availability depends on location and cannot be guaranteed.
Do you ship internationally?
Bauerfeind AU ships to Australia and New Zealand only. For international orders, use Find Bauerfeind to locate your nearest authorised supplier worldwide.
My tracking shows ‘delivered,’ but I haven’t received my parcel — what should I do?
If your Bauerfeind tracking shows delivered but you haven’t received your parcel, check safe places and contact the carrier. Our team can assist if it remains missing.
What shipping options do you offer?
Bauerfeind offers standard, express, and premium delivery options Australia-wide. Next-day (DHL/StarTrack) and same-day Sydney delivery can be arranged on request.
What happens if my parcel is delayed?
If your Bauerfeind parcel is delayed, use your tracking number to check status and contact the carrier. Our team can also assist if delays extend beyond the delivery window.
What happens if my parcel is lost in transit?
If your Bauerfeind parcel is lost in transit, our team will investigate with the carrier. Once confirmed, a replacement order will be dispatched to you.