Lodge your Warranty, Exchange & Returns forms, Feedback, and complaints here.

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Bauerfeind Australia Help Centre 

<p data-start="171" data-end="424" id="isPasted">Yes! Bauerfeind operates physical retail stores where you can receive personalised support, expert fittings and tailored product guidance. Our trained team is here to help you find the right brace, compression garment or support solution for your needs.</p><p data-start="426" data-end="573">If you&#x2019;re planning to visit, we <strong data-start="458" data-end="501">highly recommend booking an appointment</strong> so our fitting specialists can dedicate time to you without wait times.</p><hr data-start="575" data-end="578"><h2 data-start="580" data-end="603" id="where-to-find-us"><strong data-start="583" data-end="603">Where to find us</strong></h2><h3 data-start="605" data-end="640" id="sydney-flagship"><strong data-start="609" data-end="638">Sydney Flagship:</strong></h3><p data-start="641" data-end="690"><strong data-start="641" data-end="670">Shop 2A, 227 Elizabeth St</strong><br data-start="670" data-end="673">Sydney NSW 2000</p><h3 data-start="692" data-end="718" id="north-ryde"><strong data-start="696" data-end="716">North Ryde:</strong></h3><p data-start="719" data-end="784"><strong data-start="719" data-end="760">Building A, Suite G.03, 12 Julius Ave</strong><br data-start="760" data-end="763">North Ryde NSW 2113</p><h3 data-start="786" data-end="810" id="canberra"><strong data-start="790" data-end="808">Canberra:</strong></h3><p data-start="811" data-end="868"><strong data-start="811" data-end="847">Midnight Hotel, GO9/1 Elouera St</strong><br data-start="847" data-end="850">Braddon ACT 2612</p><hr data-start="1003" data-end="1006"><h2 data-start="1008" data-end="1040" id="whats-available-in-store"><strong data-start="1011" data-end="1040">What&#x2019;s available in store</strong></h2><ul data-start="1041" data-end="1234"><li data-start="1041" data-end="1088"><p data-start="1043" data-end="1088">Professional brace and compression fittings</p></li><li data-start="1089" data-end="1127"><p data-start="1091" data-end="1127">Expert sizing and product guidance</p></li><li data-start="1128" data-end="1154"><p data-start="1130" data-end="1154">Product demonstrations</p></li><li data-start="1155" data-end="1178"><p data-start="1157" data-end="1178">In-store purchasing</p></li><li data-start="1179" data-end="1234"><p data-start="1181" data-end="1234">Support from trained Bauerfeind fitting specialists</p></li></ul><p data-start="1236" data-end="1411"><strong data-start="1236" data-end="1252">Please note:</strong> Online orders cannot be refunded in store but may be eligible for store credit depending on the product. Please refer to our Returns section for full details.</p><hr data-start="1413" data-end="1416"><h2 data-start="1418" data-end="1466" id="need-help-or-want-to-book-an-appointment"><strong data-start="1421" data-end="1466">Need help or want to book an appointment?</strong></h2><p data-start="1467" data-end="1494">Our team is here to assist:</p><p data-start="1496" data-end="1547">&#x1F4E7; <strong data-start="1499" data-end="1525"><a data-start="1501" data-end="1523" rel="noopener">info@bauerfeind.com.au</a></strong><br data-start="1525" data-end="1528">&#x1F4DE; <strong data-start="1531" data-end="1547">1300 668 466</strong></p><div data-block="true" data-editor="ahj38" data-offset-key="d7jf-0-0"><br></div>

Discover Bauerfeind’s Australian store locations—including Sydney CBD, North Ryde and Canberra—and access expert in-store support and fitting services."

Do you have a physical store?

General Inquiries

About Us

Where are Bauerfeind products made?

Do I need a referral or prescription to use Bauerfeind products?

What are your trading hours?

What medical products do you offer?

Can I get help choosing the right product?

Can I use Bauerfeind products while pregnant?

Can I claim a reimbursement from my private health fund for Bauerfeind products?

Are Bauerfeind products TGA listed?

Are Bauerfeind products suitable for sport and exercise?

Are Bauerfeind products safe to use after surgery or injury?

How long can I wear Bauerfeind products?

What payment methods do you accept?

Which currency will I be charge in?

Do you offer a buy now pay later option?

Can I apply multiple discount codes?

My discount code was not applied at checkout. What should I do?

I forgot to apply my discount code. Can it still be applied after checkout?

My discount code is not working

Is my payment information secure?

Checkout

What is your return policy?

What is my timeframe for initiating a return?

What happens if I bought the wrong size?

What’s the difference between returning an online purchase and an in-store purchase?

What happens if my return does not meet the conditions?

What if my product is faulty or defective?

Are clearance or last chance items eligible for return?

Are there any products that cannot be returned?

Can I return a product if I've used it?

Can I amend my return once it’s been submitted?

Can I return a gift?

Can I return compression socks/stockings or insoles?

Can I return a product bought from a third-party retailer?

Can I return a custom or special order?

Should I keep my packaging?

How do I initiate the return process?

How long does it take to process a return?

Will I get a refund or store credit for my return?

Do I need to pay for return shipping?

Bauerfeind Returns Policy

How long does it take for my order to arrive?

How do I track my shipping status?

How much is shipping?

How are Bauerfeind products packaged for shipping?

Can I upgrade to express shipping?

Can I change my shipping address after order confirmation?

Can I cancel my order after order confirmation?

Can I choose a specific delivery date or time?

Where do you ship to?

Which couriers do you use?

Do you offer same-day delivery?

Do you offer next-day delivery?

Do you ship internationally?

My tracking shows ‘delivered,’ but I haven’t received my parcel — what should I do?

What shipping options do you offer?

What happens if my parcel is delayed?

What happens if my parcel is lost in transit?

Shipping & Delivery

Is there warranty?

How do I lodge a warranty claim?

Do I need proof of purchase for a warranty claim?

What is the duration of warranty for my product?

What is your warranty process?

What happens if my product's warranty has expired?

What does warranty cover?

What happens if my product is found not eligible for warranty?

What is the timeframe for your warranty process?

Where can I find the LOT number on my product?

Can I make a warranty claim if I purchased through a clinic, distributor, or retailer?

Are clearance items covered by warranty?

Does warranty cover fit or comfort issues?

Warranty

General Care

How do I wash my brace?

How often should I wash my brace?

Product Care

What's my size?

What size should I choose if I am between sizes?

How tight should my brace be?

How should my brace feel?

What should I do if my brace is slipping?

Sizes & Measuring

What's the difference between Sports line and Medical line?

What is the difference between Class 1 and Class 2?

How do I wear my Compression Stockings?

Types of Donning for Effective Wear

Compression Stockings

How to measure: GenuTrain Knee Brace

Is the GenuTrain suitable for me?

What is the difference between the Standard and Comfort size?

What's the difference between the Sport Knee Support and GenuTrain Knee Brace?

How to measure: Sports Knee Support

Is the Sports Knee Support suitable for me?

Is the GenuTrain A3 suitable for me?

Knees

How to measure: EpiTrain Elbow Brace

How to measure: Sports Elbow Support

Elbows

Is the OmoTrain suitable for me?

Is the OmoTrain S suitable for me?

What's the difference between the OmoTrain and Omotrain S?

Shoulders

Product Inquiry

What is NDIS?

How does work?

Are you NDIS registered?

Bauerfeind and Assistive Technology

Anonymous Complaints and Feedback Form

NDIS

Does my brace need to be professionally fitted?

Should I wear my brace during physical activities?

Can I wear my brace over clothing?

Can my brace be worn in salt water?

Can I wear my brace to sleep?

Application

Sydney Flagship:

North Ryde:

Canberra:

Where to find us

What’s available in store

Need help or want to book an appointment?