How does Bauerfeind assess a reported manufacturing defect?Updated 11 hours ago

Every warranty claim is reviewed individually to understand the reported issue and determine whether it may be associated with a manufacturing defect.

Our assessment may include:

• Product condition: Reviewing photographs and information about the reported issue.

• Manufacturing information: Using the product's LOT number to identify its manufacturing batch.

• Quality assurance records: Reviewing relevant global manufacturing information, including any available reports of similar concerns.

• Product use and care: Considering the product's age, usage history and recommended care instructions.

These findings are considered together when determining the outcome of a claim. The absence of similar reports within a manufacturing batch does not, by itself, determine whether an individual product is faulty.

Our assessments also take into account applicable consumer guarantees under Australian Consumer Law.

Need help?

If you have questions about how your product is assessed, our Customer Support team can assist.

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