Count on Bauerfeind's quality! Benefit from our generous warranty coverage: 12 months for Orthopaedic, 30 days for Phlebology, and 6 months for Insoles and Heel Cushions. Please note, wear and tear or misuse is not covered. Shop with confidence!

Bauerfeind guarantees all goods will be free from manufacturing defects for a period of 12 months from date of purchase for Orthopaedic (e.g., Supports and braces) products and 30 days for Phlebology (e.g., VenoTrain Compression Stockings) and 6 months for Insoles and Heel Cushions.Normal wear and tear or incorrect usage of the product is not considered a defect.&#xA0;Clearance items are older stock/model items that have been superseded and only come with a 3-month warranty period for Orthopaedic supports.&#xA0;If you would like to request a warranty claim, please contact our customer support team at <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a> or click <a class="fr-strong" href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> to lodge your claim.

Is there warranty?

Count on Bauerfeind's quality guarantee! Enjoy comprehensive warranty coverage for Orthopaedic, Phlebology, Insoles, and Heel Cushions. Submit your claim details to our support team for prompt assistance.

<div data-block="true" data-editor="a6ckq" data-offset-key="73ph9-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Bauerfeind guarantees all goods will be free from manufacturing defects for a period of 12 months from date of purchase for Orthopaedic (e.g., Supports and braces) products and 30 days for Phlebology (e.g., VenoTrain Compression Stockings) and 6 months for Insoles and Heel Cushions.Normal wear and tear or incorrect usage of the products is not considered a defect.<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please submit the following details&#xA0;<a class="fr-strong" href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/contact">here</a>&#xA0;to lodge a warranty claim:<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1. Order number (MILP/BFNZ) 2. Clear and detailed photos of the defect 3. Clear photos of the LOT number (located on the inside tag of the product) 4. Detailed description of the defect, and timeline of usage.&#xA0;<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our support team will reach out within 1-2 business days regarding your submission.&#xA0;<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Feel free to reach out to our customer support team on <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a> or call us on 1300 668 446 if you require further assistance.</div>

How do I lodge a warranty claim?

Enjoy peace of mind with Bauerfeind's varied warranty durations based on product category: 12 months for Orthopaedic, 30 days for Phlebology, and 6 months for Insoles and Heel Cushions. For any questions or assistance contact our support team.

The duration of warranty coverage for your Bauerfeind product varies based on its category.<table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td style="width: 48.6291%;" valign="top" width="50%">&#xA0;Category&#xA0;</td><td style="width: 51.2266%;" valign="top" width="50%">&#xA0;Warranty Duration</td></tr><tr><td style="width: 48.6291%;" valign="top" width="50%">&#xA0;Orthopaedic products (E.g., Supports and Braces)</td><td style="width: 51.2266%;" valign="top" width="50%">&#xA0;12 months from date of purchase</td></tr><tr><td style="width: 48.6291%;" valign="top" width="50%">&#xA0;Phlebology products (E.g., VenoTrain Compression Stockings)&#xA0;</td><td style="width: 51.2266%;" valign="top" width="50%">&#xA0;30 days from date of purchase</td></tr><tr><td style="width: 48.6291%;" valign="top" width="50%">&#xA0;Insoles and Heel Cushions</td><td style="width: 51.2266%;" valign="top" width="50%">&#xA0;6 months from date of purchase</td></tr></tbody></table> Please refer to your purchase date and category of your product to determine the duration of your warranty coverage. Kindly note normal wear and tear or incorrect usage of product will not be considered as a defect.&#xA0;Clearance items are older stock/model items that have been superseded and only come with a 3-month warranty period for Orthopaedic supports.&#xA0;If you have any further questions or require assistance regarding your product warranty, please reach out to our customer support team on 1300 668 466 or email us at <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a>.&#xA0;

What is the duration of warranty for my product?

Experience our efficient warranty process at Bauerfeind! Submit your claim easily or reach out to our support team for assistance. Our dedicated team in Germany will assess your case promptly, providing a response within 5 business days.

Our warranty process aims to speedily resolve your product issue.<ol><li style="font-size: 16px;">Submitting your claim: If you find that your product may have a manufacturing defect, please submit your claim <a class="fr-strong" href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here&#xA0;</a>or contact our support team <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a>.&#xA0;</li><li style="font-size: 16px;">Assessment by Our Warranty Team: Our dedicated warranty team, based in Germany, will carefully assess your case. They will review the details you provide and determine whether the issue falls within the scope of our warranty.&#xA0;</li><li style="font-size: 16px;">Response Within 5 Business Days:&#xA0;We understand the importance of timely a resolution. That is why we are committed to getting back to you within 5 business days of receiving your claim. We appreciate your patience during this process.&#xA0;</li><li style="font-size: 18px;">Outcome Discussion:&#xA0;Once our warranty team has assessed your case, we will reach out to you with the outcome. If the claim is approved, we will work together with you to find the best solution.&#xA0;</li></ol>We are committed to providing you with a hassle-free warranty process to address any manufacturing defects and ensure you continue to receive the support you need.&#xA0;If you require any assistance, please feel free to contact our customer support team on 1300 668 466 or email us at <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a>.&#xA0;

What is your warranty process?

"Even if your product's warranty has expired, we're here to support you at Bauerfeind! While our manufacturing warranty covers specific periods, we encourage you to reach out to our customer support team for further assistance.

If your product&#x2019;s warranty has expired, we understand that situations can arise where you may still require assistance. While our manufacturing warranty covers a specific period (12 months for Orthopaedic products, 30 days for Phlebology products, and 6 months for Insoles and Heel cushions) from date of purchase, we encourage you to reach out to our customer support team for further assistance.&#xA0;Our team is here to help and discuss your specific case. They can provide guidance on potential solutions or alternatives to address any issues you may be experiencing, even if it falls out of the warranty period. Your satisfaction is important to us, and we are committed to ensuring that you continue to benefit from our products.&#xA0;Please reach out to us on 1300 668 466 or email us at <a href="mailto:info@bauerfeind.com.au">info@bauerfeind.com.au</a>.&#xA0;

What happens if my product's warranty has expired?

Lodge your Warranty, Exchange & Returns forms, Feedback, and complaints here.

Feel free call us if you have any inquiries.

Bauerfeind Australia Help Centre 

Warranty

About Us

Do you have a physical store?

What are your trading hours?

What medical products do you offer?

Where are Bauerfeind products made?

Can I claim a reimbursement from my private health fund for Bauerfeind products?

General Inquiry

What payment methods do you accept?

Which currency will I be charge in?

Do you offer a buy now pay later option?

Can I apply multiple discount codes?

My discount code was not applied at checkout. What should I do?

I forgot to apply my discount code. Can it still be applied after checkout?

My discount code is not working

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Checkout

What are your Exchanges & Returns policy?

How do I initiate the exchange or return process?

Can I exchange or return a product if I've used it?

Can I exchange or return a product bought from a third-party retailer?

Should I keep my packaging?

How long does it take to process a return?

What is my timeframe for initiating an exchange or return?

Are there any products that cannot be exchanged or returned?

Will a get a refund or store credit for my return?

How long does it take to process my exchange?

What happens if I bought the wrong size?

Exchanges & Returns

How long does it take for my order to arrive?

What shipping options do you offer?

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How much is shipping?

What is the estimated delivery time?

Which couriers do you use?

Do you ship internationally?

Shipping & Delivery

What's my size?

What size should I choose if I am between sizes?

How tight should my brace be?

How should my brace feel?

What should I do if my brace is slipping?

Sizes & Measuring

General Care

How do I wash my brace?

How often should I wash my brace?

Product Care

What's the difference between Sports line and Medical line?

What is the difference between Class 1 and Class 2?

How do I wear my Compression Stockings?

Types of Donning for Effective Wear

Compression Stockings

How to measure: GenuTrain Knee Brace

Is the GenuTrain suitable for me?

What is the difference between the Standard and Comfort size?

What's the difference between the Sport Knee Support and GenuTrain Knee Brace?

How to measure: Sports Knee Support

Is the Sports Knee Support suitable for me?

Is the GenuTrain A3 suitable for me?

Knees

How to measure: EpiTrain Elbow Brace

How to measure: Sports Elbow Support

Elbows

Is the OmoTrain suitable for me?

Is the OmoTrain S suitable for me?

What's the difference between the OmoTrain and Omotrain S?

Shoulders

Product Inquiry

What is NDIS?

How does work?

Are you NDIS registered?

Bauerfeind and Assistive Technology

Anonymous Complaints and Feedback Form

NDIS

Does my brace need to be professionally fitted?

Should I wear my brace during physical activities?

Can I wear my brace over clothing?

Can my brace be worn in salt water?

Can I wear my brace to sleep?

Application