Count on Bauerfeind's quality! Benefit from our generous warranty coverage: 12 months for Orthopaedic, 30 days for Phlebology, and 6 months for Insoles and Heel Cushions. Please note, wear and tear or misuse is not covered. Shop with confidence!

Bauerfeind guarantees all goods will be free from manufacturing defects for a period of 12 months from date of purchase for Orthopaedic (e.g., Supports and braces) products and 30 days for Phlebology (e.g., VenoTrain Compression Stockings) and 6 months for Insoles and Heel Cushions.Normal wear and tear or incorrect usage of the product is not considered a defect.&#xA0;If you would like to request a warranty claim, please contact our customer support team at <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a> or click <a class="fr-strong" href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> to lodge your claim.

Is there warranty?

Count on Bauerfeind's quality guarantee! Enjoy comprehensive warranty coverage for Orthopaedic, Phlebology, Insoles, and Heel Cushions. Submit your claim details to our support team for prompt assistance.

<div data-block="true" data-editor="a6ckq" data-offset-key="73ph9-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Bauerfeind guarantees all goods will be free from manufacturing defects for a period of 12 months from date of purchase for Orthopaedic (e.g., Supports and braces) products and 30 days for Phlebology (e.g., VenoTrain Compression Stockings) and 6 months for Insoles and Heel Cushions.Normal wear and tear or incorrect usage of the products is not considered a defect.<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please submit the following details&#xA0;<a class="fr-strong" href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/contact">here</a>&#xA0;to lodge a warranty claim:<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1. Order number (MILP/BFNZ) 2. Clear and detailed photos of the defect 3. Clear photos of the LOT number (located on the inside tag of the product) 4. Detailed description of the defect, and timeline of usage.&#xA0;<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our support team will reach out within 1-2 business days regarding your submission.&#xA0;<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Feel free to reach out to our customer support team on <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a> or call us on 1300 668 446 if you require further assistance.</div>

How do I lodge a warranty claim?

Enjoy peace of mind with Bauerfeind's varied warranty durations based on product category: 12 months for Orthopaedic, 30 days for Phlebology, and 6 months for Insoles and Heel Cushions. For any questions or assistance contact our support team.

The duration of warranty coverage for your Bauerfeind product varies based on its category.<table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td style="width: 48.6291%;" valign="top" width="50%">&#xA0;Category&#xA0;</td><td style="width: 51.2266%;" valign="top" width="50%">&#xA0;Warranty Duration</td></tr><tr><td style="width: 48.6291%;" valign="top" width="50%">&#xA0;Orthopaedic products (E.g., Supports and Braces)</td><td style="width: 51.2266%;" valign="top" width="50%">&#xA0;12 months from date of purchase</td></tr><tr><td style="width: 48.6291%;" valign="top" width="50%">&#xA0;Phlebology products (E.g., VenoTrain Compression Stockings)&#xA0;</td><td style="width: 51.2266%;" valign="top" width="50%">&#xA0;30 days from date of purchase</td></tr><tr><td style="width: 48.6291%;" valign="top" width="50%">&#xA0;Insoles and Heel Cushions</td><td style="width: 51.2266%;" valign="top" width="50%">&#xA0;6 months from date of purchase</td></tr></tbody></table> Please refer to your purchase date and category of your product to determine the duration of your warranty coverage. Kindly note normal wear and tear or incorrect usage of product will not be considered as a defect.&#xA0;If you have any further questions or require assistance regarding your product warranty, please reach out to our customer support team on 1300 668 466 or email us at <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a>.&#xA0;

What is the duration of warranty for my product?

Experience our efficient warranty process at Bauerfeind! Submit your claim easily or reach out to our support team for assistance. Our dedicated team in Germany will assess your case promptly, providing a response within 5 business days.

Our warranty process aims to speedily resolve your product issue.<ol><li style="font-size: 16px;">Submitting your claim: If you find that your product may have a manufacturing defect, please submit your claim <a class="fr-strong" href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here&#xA0;</a>or contact our support team <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a>.&#xA0;</li><li style="font-size: 16px;">Assessment by Our Warranty Team: Our dedicated warranty team, based in Germany, will carefully assess your case. They will review the details you provide and determine whether the issue falls within the scope of our warranty.&#xA0;</li><li style="font-size: 16px;">Response Within 5 Business Days:&#xA0;We understand the importance of timely a resolution. That is why we are committed to getting back to you within 5 business days of receiving your claim. We appreciate your patience during this process.&#xA0;</li><li style="font-size: 18px;">Outcome Discussion:&#xA0;Once our warranty team has assessed your case, we will reach out to you with the outcome. If the claim is approved, we will work together with you to find the best solution.&#xA0;</li></ol>We are committed to providing you with a hassle-free warranty process to address any manufacturing defects and ensure you continue to receive the support you need.&#xA0;If you require any assistance, please feel free to contact our customer support team on 1300 668 466 or email us at <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a>.&#xA0;

What is your warranty process?

"Even if your product's warranty has expired, we're here to support you at Bauerfeind! While our manufacturing warranty covers specific periods, we encourage you to reach out to our customer support team for further assistance.

If your product&#x2019;s warranty has expired, we understand that situations can arise where you may still require assistance. While our manufacturing warranty covers a specific period (12 months for Orthopaedic products, 30 days for Phlebology products, and 6 months for Insoles and Heel cushions) from date of purchase, we encourage you to reach out to our customer support team for further assistance.&#xA0;Our team is here to help and discuss your specific case. They can provide guidance on potential solutions or alternatives to address any issues you may be experiencing, even if it falls out of the warranty period. Your satisfaction is important to us, and we are committed to ensuring that you continue to benefit from our products.&#xA0;Please reach out to us on 1300 668 466 or email us at <a href="mailto:info@bauerfeind.com.au">info@bauerfeind.com.au</a>.&#xA0;

Warranty

Is there warranty?

How do I lodge a warranty claim?

What is the duration of warranty for my product?

What is your warranty process?

What happens if my product's warranty has expired?