Warranty Claims
Learn how to lodge a Bauerfeind warranty claim, the information you'll need and what to expect during the assessment process.
How do I lodge a warranty claim?
Lodge a Bauerfeind warranty claim and learn what information you'll need to begin your product assessment.
What information do I need to submit a warranty claim?
Prepare your Bauerfeind warranty claim with your order reference, LOT number, product photos and details of the reported issue.
Where can I find the LOT number on my product?
Find the LOT number on your Bauerfeind product tag or outer packaging and learn why it's required for warranty assessment.
Why does Bauerfeind need my LOT number?
Learn why Bauerfeind uses your product's LOT number to identify its manufacturing batch and support warranty and quality assessments.
Do I need proof of purchase for a warranty claim?
Find out what proof of purchase is required for a Bauerfeind warranty claim, where to locate your MILP order number and who to contact for assistance.
Do I need to return my product for a warranty assessment?
Find out whether your Bauerfeind product needs to be returned for warranty assessment or if your claim can initially be reviewed using photos.
Can I make a warranty claim without the original packaging?
No longer have your Bauerfeind packaging? Find out what information you can provide to lodge a warranty claim.
Can I make a warranty claim if I purchased through a clinic, distributor, or retailer?
Purchased Bauerfeind from a clinic, retailer or distributor? Find out where to lodge your warranty claim and what information you'll need.