Lodge your Warranty, Exchange & Returns forms, Feedback, and complaints here.

Feel free call us if you have any inquiries.

Bauerfeind Australia Help Centre 

<div data-block="true" data-editor="a6ckq" data-offset-key="73ph9-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Bauerfeind guarantees all goods will be free from manufacturing defects for a period of 12 months from date of purchase for Orthopaedic (e.g., Supports and braces) products and 30 days for Phlebology (e.g., VenoTrain Compression Stockings) and 6 months for Insoles and Heel Cushions.Normal wear and tear or incorrect usage of the products is not considered a defect.<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please submit the following details&#xA0;<a class="fr-strong" href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/contact">here</a>&#xA0;to lodge a warranty claim:<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1. Order number (MILP/BFNZ) 2. Clear and detailed photos of the defect 3. Clear photos of the LOT number (located on the inside tag of the product) 4. Detailed description of the defect, and timeline of usage.&#xA0;<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our support team will reach out within 1-2 business days regarding your submission.&#xA0;<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Feel free to reach out to our customer support team on <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a> or call us on 1300 668 446 if you require further assistance.</div>

Count on Bauerfeind's quality guarantee! Enjoy comprehensive warranty coverage for Orthopaedic, Phlebology, Insoles, and Heel Cushions. Submit your claim details to our support team for prompt assistance.

How do I lodge a warranty claim?

Warranty

About Us

Do you have a physical store?

What are your trading hours?

What medical products do you offer?

Where are Bauerfeind products made?

Can I claim a reimbursement from my private health fund for Bauerfeind products?

General Inquiry

What payment methods do you accept?

Which currency will I be charge in?

Do you offer a buy now pay later option?

Can I apply multiple discount codes?

My discount code was not applied at checkout. What should I do?

I forgot to apply my discount code. Can it still be applied after checkout?

My discount code is not working

Is my payment information secure?

Checkout

What are your Exchanges & Returns policy?

How do I initiate the exchange or return process?

Can I exchange or return a product if I've used it?

Can I exchange or return a product bought from a third-party retailer?

Should I keep my packaging?

How long does it take to process a return?

What is my timeframe for initiating an exchange or return?

Are there any products that cannot be exchanged or returned?

Will a get a refund or store credit for my return?

How long does it take to process my exchange?

What happens if I bought the wrong size?

Exchanges & Returns

How long does it take for my order to arrive?

What shipping options do you offer?

Can I upgrade to express shipping?

Can I change my shipping address after order confirmation?

How do I track my shipping status?

How much is shipping?

What is the estimated delivery time?

Which couriers do you use?

Do you ship internationally?

Shipping & Delivery

Is there warranty?

What is the duration of warranty for my product?

What is your warranty process?

What happens if my product's warranty has expired?

What's my size?

What size should I choose if I am between sizes?

How tight should my brace be?

How should my brace feel?

What should I do if my brace is slipping?

Sizes & Measuring

General Care

How do I wash my brace?

How often should I wash my brace?

Product Care

What's the difference between Sports line and Medical line?

What is the difference between Class 1 and Class 2?

How do I wear my Compression Stockings?

Types of Donning for Effective Wear

Compression Stockings

How to measure: GenuTrain Knee Brace

Is the GenuTrain suitable for me?

What is the difference between the Standard and Comfort size?

What's the difference between the Sport Knee Support and GenuTrain Knee Brace?

How to measure: Sports Knee Support

Is the Sports Knee Support suitable for me?

Is the GenuTrain A3 suitable for me?

Knees

How to measure: EpiTrain Elbow Brace

How to measure: Sports Elbow Support

Elbows

Is the OmoTrain suitable for me?

Is the OmoTrain S suitable for me?

What's the difference between the OmoTrain and Omotrain S?

Shoulders

Product Inquiry

What is NDIS?

How does work?

Are you NDIS registered?

Bauerfeind and Assistive Technology

Anonymous Complaints and Feedback Form

NDIS

Does my brace need to be professionally fitted?

Should I wear my brace during physical activities?

Can I wear my brace over clothing?

Can my brace be worn in salt water?

Can I wear my brace to sleep?

Application

How do I lodge a warranty claim?Updated 2 years ago