How do I lodge a warranty claim?Updated 6 days ago

We’re here to help if you believe your Bauerfeind product has a manufacturing defect.

To lodge a warranty claim, please provide the following details:

1. Order number (MILP/BFNZ reference)

2. Photos of the defect (clear and close-up)

3. Photo of the LOT number (found on the product tag or outer packaging)

4. Description of the issue and how long you've been using the product

Once submitted, our support team will review your claim and respond within 1–2 business days.

📩 You can submit your claim via email at [email protected]
📞 Or call us on 1300 668 446 if you need assistance.

Our commitment
We take pride in the precision and reliability of Bauerfeind products. Every claim is carefully assessed against our standards and in line with Australian Consumer Law. Our team will guide you through each step of the process.