Bauerfeind Australia Help Centre 

<div data-block="true" data-editor="a6ckq" data-offset-key="73ph9-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Bauerfeind guarantees all goods will be free from manufacturing defects for a period of 12 months from date of purchase for Orthopaedic (e.g., Supports and braces) products and 30 days for Phlebology (e.g., VenoTrain Compression Stockings) and 6 months for Insoles and Heel Cushions.Normal wear and tear or incorrect usage of the products is not considered a defect.<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please submit the following details&#xA0;<a class="fr-strong" href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/contact">here</a>&#xA0;to lodge a warranty claim:<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1. Order number (MILP/BFNZ) 2. Clear and detailed photos of the defect 3. Clear photos of the LOT number (located on the inside tag of the product) 4. Detailed description of the defect, and timeline of usage.&#xA0;<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our support team will reach out within 1-2 business days regarding your submission.&#xA0;<p style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Feel free to reach out to our customer support team on <a href="mailto:warranties@bauerfeind.com.au">warranties@bauerfeind.com.au</a> or call us on 1300 668 446 if you require further assistance.</div>

Count on Bauerfeind's quality guarantee! Enjoy comprehensive warranty coverage for Orthopaedic, Phlebology, Insoles, and Heel Cushions. Submit your claim details to our support team for prompt assistance.

How do I lodge a warranty claim?

Warranty

What are your Exchanges & Returns policy?

How do I initiate the exchange or return process?

Can I exchange or return a product if I've used it?

I have submitted an Exchange and Return Form online. What now?

What is your return address?

Exchanges & Returns

How long does it take for my order to arrive?

What shipping options do you offer?

Can I upgrade to express shipping?

Can I change my shipping address after order confirmation?

How do I track my shipping status?

Shipping & Delivery

Is there warranty?

What is the duration of warranty for my product?

What is your warranty process?

What happens if my product's warranty has expired?

What's my size?

What size should I choose if I am between sizes?

How tight should my brace be?

How should my brace feel?

What should I do if my brace is slipping?

Sizes & Measuring

Anonymous Complaints and Feedback Form

NDIS

What payment methods do you accept?

Which currency will I be charge in?

Do you offer a buy now pay later option?

Checkout

Do you have a physical store?

General Inquiry

How do I lodge a warranty claim?Updated 7 months ago