Can I make a warranty claim if I purchased through a clinic, distributor, or retailer?Updated a month ago
If you purchased your Bauerfeind product through a clinic, retailer or third-party distributor, please contact your original place of purchase to lodge your warranty claim.
Bauerfeind Australia processes warranty claims directly for products purchased through our Australian online store or Bauerfeind-operated retail stores.
Your original retailer or distributor is responsible for assisting with your warranty enquiry and coordinating any necessary assessment.
We recommend having your proof of purchase, product LOT number and photographs of the reported issue available when contacting them.
Need help?
If you're unsure where to direct your warranty enquiry, our Customer Support team can provide general guidance.
📞 1300 668 466