What information do I need to submit a warranty claim?Updated 11 hours ago

Providing complete information when you first contact us helps us begin your warranty assessment as quickly as possible.

Please provide:

• Order number (Starting with MILP).
• Clear, close-up photos of the reported defect.
• A photo of the LOT number, found on the product tag or outer packaging.
• A description of the issue, including approximately how long you've been using the product.

Depending on the nature of the claim, our team may request additional information or ask that the product be returned for further assessment.

Providing clear and complete information helps minimise delays and allows our team to assess your claim efficiently.

Need help?

If you're unsure what information is required or need help locating your LOT number, our Customer Support team is here to assist.

📧 [email protected]

📞 1300 668 466