Do I need proof of purchase for a warranty claim?Updated 25 days ago
Yes. Proof of purchase is required to verify your warranty claim and confirm when and where your Bauerfeind product was purchased.
For products purchased directly from Bauerfeind Australia, please provide your order number (beginning with MILP). This allows our team to locate your original purchase and review the relevant order details.
Products purchased elsewhere
If your product was purchased through a third-party retailer, clinic or distributor, please contact the original place of purchase directly to lodge your warranty claim.
Bauerfeind Australia only processes warranty claims for products purchased directly through our Australian online store or Bauerfeind-operated retail stores.
If you're unable to locate your order number, please contact our Customer Support team. We'll do our best to help locate your purchase using the information available.
Need help?
If you need assistance locating your order details or have questions about submitting a warranty claim, our Customer Support team is here to help.
📞 1300 668 466