What happens after I submit my warranty claim?Updated 11 hours ago

Once you've submitted your warranty claim, our Customer Support team will review the information provided and begin the assessment process.

Here's what you can expect:

1. Initial review: We check your order details, product photographs, LOT number and description of the reported issue.

2. Product assessment: We review the available information to determine whether the issue may be associated with a manufacturing defect.

3. Additional information: If required, we may request further photographs, supporting details or a physical inspection of the product.

4. Assessment outcome: Once the review is complete, our team will contact you with the findings and explain the next steps.

Most assessments are completed within 5 business days of receiving the required information.

Need help?

If you'd like an update on your claim, please contact our Customer Support team.

📧 [email protected]

📞 1300 668 466