What happens if my warranty claim is not approved?Updated 11 hours ago

If your warranty claim is not approved, our Customer Support team will explain the assessment findings and the reason for the decision.

Not all product damage is the result of a manufacturing defect. Depending on the circumstances, an assessment may identify normal wear and tear, accidental damage, incorrect care or other factors.

Even if your claim isn't covered under warranty, we're still here to help.

Where appropriate, our team may explore alternative solutions, including goodwill gestures or other options to help you continue enjoying your Bauerfeind products.

Each claim is assessed individually, and any alternative solutions are considered based on the circumstances.

Need help?

If you have questions about your warranty assessment or would like to discuss the available options, our Customer Support team is happy to assist.

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📞 1300 668 466