What is your warranty process?Updated 2 years ago

Our warranty process aims to speedily resolve your product issue.

1. Submitting your claim: If you find that your product may have a manufacturing defect, please submit your claim here or contact our support team [email protected]. 
2. Assessment by Our Warranty Team: Our dedicated warranty team, based in Germany, will carefully assess your case. They will review the details you provide and determine whether the issue falls within the scope of our warranty. 
3. Response Within 5 Business Days: We understand the importance of timely a resolution. That is why we are committed to getting back to you within 5 business days of receiving your claim. We appreciate your patience during this process. 
4. Outcome Discussion: Once our warranty team has assessed your case, we will reach out to you with the outcome. If the claim is approved, we will work together with you to find the best solution. 

We are committed to providing you with a hassle-free warranty process to address any manufacturing defects and ensure you continue to receive the support you need. 

If you require any assistance, please feel free to contact our customer support team on 1300 668 466 or email us at [email protected].