What is your warranty process?Updated 5 days ago

Our warranty process ensures all claims are managed promptly and efficiently.

1. Submit your claim
If you believe your product has a manufacturing defect, please email [email protected] with your claim details, or call us on 1300 668 466.

2. Assessment
Our warranty team will carefully assess your claim to determine whether the product shows signs of a manufacturing defect and is eligible for warranty coverage.

3. Outcome
The assessment outcome may take up to 5 business days. Once complete, we will contact you with the result and confirm the next steps.

Our commitment
Bauerfeind products are made to the highest standards of quality and care. All claims are assessed carefully and in line with Australian Consumer Law, with our team here to support you throughout the process.