When will I be charged for my order?Updated 6 days ago
Payment is taken at the time you place your order.
Once your payment has been successfully authorised and your order is confirmed, you'll receive an order confirmation email, and our team will begin preparing your order for dispatch.
If your payment isn't successful, your order won't be processed until payment has been completed.
Why has a payment appeared on my account?
Depending on your bank or payment provider, you may initially see your payment listed as:
- Pending
- Authorised
- Processed
This is a normal part of the payment process, and the status will usually update automatically once your bank finalises the transaction.
If you have any concerns about a pending transaction, we recommend contacting your bank or payment provider directly, as processing times can vary between financial institutions.
Need help?
If you're unsure whether your order has been received or your payment has been processed successfully, our Customer Support team is here to help.
📧 [email protected]
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