Will I get a refund or store credit for my return?Updated 13 days ago

Your return can be processed as either a refund or a store credit, depending on how and where you purchased your item.

If you purchased online

You can choose between:

Refund

Issued back to your original payment method once the return is approved.

Store Credit

Issued by email and can be used online to repurchase the correct size or select another product.

If you purchased in-store

Refund

Refunds for in-store purchases must be completed at the same Bauerfeind store where you originally purchased the item.

Store Credit

If you prefer a store credit rather than visiting the store, you may return your item through the AU Returns Portal, and a store credit will be issued once approved.

Items not eligible for refund or store credit

The following products are final sale and cannot be returned:

• Compression socks/stockings

• Insoles

• Custom products

• Special orders

• Sale and clearance items

Need help?

If you’re unsure which option applies to your return, our team is here to guide you:

📧 [email protected]
📞 1300 668 466