Will I receive a replacement or refund if my product is faulty?Updated 11 hours ago
If your Bauerfeind product is confirmed to be faulty following a warranty assessment, our priority is to provide a suitable resolution so you can continue enjoying the support and performance of your product.
In most cases, approved warranty claims are resolved with a replacement of the original product.
If the original product is no longer available or no longer suitable for your needs, our Customer Support team may explore alternative options, including:
An alternative replacement product that better suits your requirements.
Store credit towards another Bauerfeind product.
Our team will discuss the available options with you and help determine an appropriate resolution based on your circumstances.
Where a refund is required under Australian Consumer Law, your statutory rights will be respected.
Need help?
If you have questions about your warranty assessment or the available resolution options, our Customer Support team is happy to assist.
📞 1300 668 466