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Exchanges & Returns

Exchanges & Returns T&Cs, Process, Duration, Guidance

What are your Exchanges & Returns policy?

30-Day Money Back Guarantee. Exchanges & Returns:. If for any reason you are not satisfied with your purchase, we offer Exchanges & Returns within 30-days from purchase date, provided that the products comply with Bauerfeind's Returns Policy in accor

How do I initiate the exchange or return process?

Experience hassle-free exchanges and returns within 30 days of delivery with Bauerfeind's generous policy. Review our easy-to-follow terms and conditions for eligibility before getting started. Securely return your parcel for a swift assessment.

Can I exchange or return a product if I've used it?

Kindly be aware that we do not accept exchanges or returns for used products. To be eligible, items must remain in their original, unworn condition with intact packaging and tags. Due to hygiene reasons, socks, stockings, and insoles are not eligible

Can I exchange or return a product bought from a third-party retailer?

If you have purchased the product from a third-party retailer you will need to initiate the exchange or return with the retailer. Each retailer has its own policies, so if you need assistance or have questions about the return process, don't hesitate

Should I keep my packaging?

Absolutely! The packaging holds essential details tailored to your brace, like reference and LOT numbers. Should the need arise for an exchange, return or warranty claim, having this information on hand will be instrumental to streamline the process.

How long does it take to process a return?

At Bauerfeind, we prioritize swift and fair processing of exchanges and returns. The timeline for this process primarily relies on how swiftly your parcel is dispatched with AusPost and reaches our facility. Upon receipt of your parcel at our office,

What is my timeframe for initiating an exchange or return?

Our exchange and return policy allow for a 30-day timeframe from the date of purchase to initiate an exchange or return for products bought through Bauerfeind. If you are within this timeframe, your product still needs to meet the following requireme

Are there any products that cannot be exchanged or returned?

Short answer is yes!. For Bauerfeind Compression Socks/Stockings and Insoles, we're unable to process exchanges or returns due to hygiene and health considerations. If you're uncertain about sizing, our skilled technicians are available to assist you

Will a get a refund or store credit for my return?

We want to ensure you're completely satisfied with your purchase. If you need to return an item, we offer exchanges and returns within 30 days from the delivery date. When completing your return request on our Returns Portal, you can choose between a

How long does it take to process my exchange?

At Bauerfeind, we prioritize swift and fair processing of exchanges and returns. The timeline for this process primarily relies on how swiftly your parcel is dispatched with AusPost and reaches our facility. Upon receipt of your parcel at our office,

What happens if I bought the wrong size?

If you've bought the wrong size, no problem!. We offer Exchanges & Returns within 30-days from delivery, provided that the products comply with Bauerfeind's Returns Policy in accordance with our terms of purchase. To read more about our Returns Polic