What are your Exchanges & Returns policy?
Bauerfeind’s exchange policy allows requests within 30 days of delivery. Review eligibility conditions, exclusions, and how to submit your exchange request.
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Exchanges & Returns
Find answers to all your Bauerfeind exchanges and returns questions, including eligibility, timeframes, shipping costs, store credits, and non-returnable items.
What is my timeframe for initiating an exchange or return?
Bauerfeind exchanges and returns must be initiated within 30 days of purchase. Products must be in original, resalable condition and may be subject to a 30% restocking fee if not eligible.
What happens if I bought the wrong size?
If you purchased the wrong size, Bauerfeind allows exchanges or returns within 30 days of delivery, provided products meet our policy and are in resalable condition.
Are clearance or sale items eligible for exchange or return?
Clearance and sale Bauerfeind items are eligible for exchange within 30 days if in resalable condition. Reimbursements are not available. Stock subject to availability.
Can I exchange or return a product if I've used it?
Bauerfeind products must be in original, resalable condition to be exchanged or returned. Used or worn items are not eligible under our returns policy.
Can I exchange or return a gift?
Gifts purchased from Bauerfeind can be exchanged or returned within 30 days if unused and in original packaging. An order number is required to process the request.
Can I exchange or return compression socks/stockings or insoles?
For hygiene reasons, Bauerfeind compression socks, stockings, and insoles are not eligible for exchange or return. These items are only covered under warranty claims.
Can I exchange or return a product bought from a third-party retailer?
Exchanges and returns for Bauerfeind products purchased through third-party retailers must be arranged with the retailer. Contact Bauerfeind for product support.
Can I return a custom or special order?
Custom and special orders from Bauerfeind are not eligible for exchange or return, as they are made specifically for you. These products remain covered under warranty.
Should I keep my packaging?
We recommend keeping your Bauerfeind product packaging, as it contains LOT and reference details required for exchanges, returns, or warranty claims.
Are there any products that cannot be exchanged or returned?
Short answer is yes!. For Bauerfeind Compression Socks/Stockings and Insoles, we're unable to process exchanges or returns due to hygiene and health considerations. If you're uncertain about sizing, our skilled technicians are available to assist you
How do I initiate the exchange or return process?
Request a Bauerfeind exchange or return within 30 days of delivery. Check eligibility conditions and follow the simple steps to submit your return or exchange.
How long does it take to process my exchange?
Bauerfeind exchanges are usually processed within 3 business days of arrival. Approved items are dispatched once stock is confirmed, with tracking provided.
How long does it take to process a return?
Bauerfeind returns are usually processed within 3 business day of arrival. Reimbursements take 3–5 business days to appear, while exchanges ship once stock is confirmed.
Will I get a refund or store credit for my return?
Bauerfeind returns can be reimbursed to your original payment method or issued as store credit. Processing takes up to 3 business days after arrival.
Do I need to pay for return shipping?
All Bauerfeind returns and exchanges are processed through the Returns Portal. Customers cover the cost of the prepaid shipping label, paid upfront or deducted from reimbursement.
What happens if my return does not meet the conditions?
Bauerfeind reviews all returns against our policy. Items not in resalable condition may be refused, or in some cases accepted with a 30% restocking fee as a goodwill gesture.