30-Day Money Back Guarantee. Exchanges & Returns:. If for any reason you are not satisfied with your purchase, we offer Exchanges & Returns within 30-days from delivery, provided that the products comply with Bauerfeind's Returns Policy in accordance

30-Day Money Back GuaranteeExchanges &amp; Returns:If for any reason you are not satisfied with your purchase, we offer Exchanges &amp; Returns within 30-days from delivery, provided that the products comply with Bauerfeind&apos;s Returns Policy in accordance with our terms of purchase.&#xA0;Before requesting an Exchange or Return, please ensure the following criteria is met, in accordance with Bauerfeind Terms and Conditions:<ul type="disc"><li style="font-size: 16px;">Exchange &amp; Return requests must be submitted within 30-days of order purchase date.</li><li style="font-size: 16px;">All products you wish to Exchange or Return must be in its original condition; unused, unworn, and unwashed. You may try the products on at home for sizing however it cannot have been worn during activities.</li><li style="font-size: 16px;">Products must be in a resalable condition, packaging undamaged and all product tags attached. Exchange &amp; Returns without its original packaging, removed tags or incomplete will not be accepted.</li><li style="font-size: 16px;">Due to hygiene and health concerns, we are unable to offer Exchanges or Returns for Bauerfeind Compression Socks/Stockings and Insoles. Please reach out to our talented technicians if you are unsure about your sizes.</li><li style="font-size: 16px;">Custom orders cannot be Exchanged or Returned as they have specifically been customised for you.</li></ul>Please note shipping cost for Exchanges &amp; Returns is not included in respect to any exchange of goods.&#xA0;<span id="isPasted" style="color: rgb(74, 74, 74); font-family: dinregular, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">This offer does not apply to our recovery compression socks or stockings (for hygiene purposes), or any of our custom-made products.&#xA0;Bauerfeind reserves the right to refuse an Exchange or Return request if the product is deemed used, washed, damaged or in an unsalable condition. Returns that do not meet these conditions may be subject to a refusal of exchange or a 20% restocking fee.If you require further assistance, feel free to reach out to our customer support team <a href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> or call us on 1300 668 466.&#xA0;

What are your Exchanges & Returns policy?

Experience hassle-free exchanges and returns within 30 days of delivery with Bauerfeind's generous policy.  Review our easy-to-follow terms and conditions for eligibility before getting started. Securely return your parcel for a swift assessment.

If for any reason you are not satisfied with your purchase, we offer exchanges and returns within 30-days from delivery, provided that the products comply with Bauerfeind&apos;s Returns Policy in accordance with our terms of purchase.Before requesting an exchange or return, please ensure you have met our <a href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/what-are-your-exchanges-and-returns-policy-205740" rel="noopener noreferrer" target="_blank">Exchanges &amp; Returns T&amp;C</a>.If above criteria are met, please return your parcel for assessment securely to:Return Address: ATTN: Bauerfeind CS &#xA0;Reference: (Order Number) &#xA0;Building A, Suite G.03 &#xA0;12 Julius Ave &#xA0;North Ryde, NSW, 2113Kindly note shipping cost for Exchanges &amp; Returns is not included in respect to any exchange of goods.&#xA0;If you have any concerns or enquiries, feel free to reach out to us <a class="fr-strong" href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>, chat us or call us on 1300 668 466.

How do I initiate the exchange or return process?

Kindly be aware that we do not accept exchanges or returns for used products. To be eligible, items must remain in their original, unworn condition with intact packaging and tags. Due to hygiene reasons, socks, stockings, and insoles are not eligible

We are unable to accept exchanges or returns for used products. Our terms and conditions are in place to ensure product quality and hygiene standards are maintained. Here is a summary of our exchange and return policy:<ul><li style="font-size: 16px;">Submission Within 30-days:&#xA0;Exchanges and return requests must be submitted within 30 days of the order purchase date.</li><li style="font-size: 16px;">Original Condition:&#xA0;To be eligible for an exchange or return, the product must be in its original condition, which means it should be unused, unworn, and unwashed. While you can try the product on at home for sizing, they should not have been worn during physical activities.&#xA0;</li><li style="font-size: 16px;">Resalable Condition: Products must be in a resalable condition, with packaging undamaged and all product tags attached. Items without their original packaging, removed tags, or incomplete will not be accepted for exchange or return.&#xA0;</li><li style="font-size: 16px;">Hygiene Concerns: Unfortunately, due to hygiene and health concerns, we cannot accept exchanges or returns for Bauerfeind Compression Socks/Stockings and Insoles. If you have questions about sizing, please reach out to our technicians for assistance.&#xA0;</li><li style="font-size: 16px;">Custom Orders: Custom orders cannot be exchanged or returned as they are specifically customized for you.&#xA0;</li></ul>We place high value on maintaining hygiene and product quality standards to ensure the safety and satisfaction of all our customers. We appreciate your understanding of our policy, as it helps us maintain the integrity of our products and uphold our commitment to quality.&#xA0;If you require any assistance with your product, please don&#x2019;t hesitate to contact our customer support team on 1300 668 466 or email us at <a href="mailto:info@bauerfeind.com.au">info@bauerfeind.com.au</a>.&#xA0;

Can I exchange or return a product if I've used it?

Thank you for your submission. Print and include the form with your securely packaged products to be sent to the provided address. Expect an outcome notification from our support team after the quality check.

Thank you for submitting your Exchanges and Returns form online. Here are the next steps in finalising your request:<ol><li style="font-size: 16px;">Print Your Form:&#xA0;Please print a copy of you exchanges and return form, indicating your request, order number, and reason for the exchange or return.&#xA0;</li><li style="font-size: 16px;">Ship Your Parcel: Securely package your products and return the products to the following address:&#xA0; Return Address &#xA0;ATTN: Bauerfeind CS &#xA0;Reference: (Order Number) &#xA0;Building A, Suite G.03 &#xA0;12 Julius Ave &#xA0;North Ryde, NSW, 2113</li><li style="font-size: 16px;">Finalising:&#xA0;Once we receive your parcel and necessary information, our team will quality check your products and process your request. You will receive an outcome notification from our support team.&#xA0;</li></ol>If you have any questions or require further assistance during this process, feel free to contact our customer support team on 1300 668 466 or email us at <a href="mailto:info@bauerfeind.com.au">info@bauerfeind.com.au</a>.

I have submitted an Exchange and Return Form online. What now?

Please securely package the item(s) you wish to exchange or return, include your request form, and ship them to the provided address.

Please securely package the item(s) you wish to exchange or return, include your request form, and ship them to the following address:Return Address: &#xA0;ATTN: Bauerfeind CS &#xA0;Reference: (Order Number) &#xA0;Building A, Suite G.03 &#xA0;12 Julius Ave &#xA0;North Ryde, NSW, 2113Make sure to familiarise yourself with our <a class="fr-strong" href="https://bauerfeind-anz-help-centre.gorgias.help/en-US/what-are-your-exchanges-&amp;-returns-policy-205740" rel="noopener noreferrer" target="_blank">Exchanges and Returns Policy</a> prior to shipping. If you require any assistance, feel free to reach out to our customer support team on 1300 668 466 or email us at <a href="mailto:info@bauerfeind.com.au">info@bauerfeind.com.au</a>.&#xA0;

Exchanges & Returns

What are your Exchanges & Returns policy?

How do I initiate the exchange or return process?

Can I exchange or return a product if I've used it?

I have submitted an Exchange and Return Form online. What now?

What is your return address?