Ordering
Find answers about placing an order, stock availability, order confirmation, changing or cancelling orders, and resolving common ordering questions.
Will I receive an order confirmation?
Find out when your Bauerfeind order confirmation email will arrive, what it includes and what to do if you can't find it.
Why can't I add an item to my cart?
Troubleshoot common reasons why a Bauerfeind product can't be added to your cart and discover how to resolve the issue.
Why was my order cancelled?
Find out why a Bauerfeind order may be cancelled, the most common reasons and the options available if a product becomes unavailable.
What should I do if my order summary is incorrect?
Need to update your order before checkout? See what to do if your Bauerfeind order summary doesn't look right.
What happens if a product is out of stock?
Explore your options if a Bauerfeind product is out of stock, including restocks, alternatives and special orders from Germany.
Can I order a product that isn't listed online?
Looking for a Bauerfeind product that's not listed online? Discover how to request special orders, custom products and non-stocked items.
Can I change or cancel my order?
Find out how to change or cancel your Bauerfeind order before dispatch and what options are available once it has shipped.
Can I place an order over the phone?
Place your Bauerfeind order by phone or email and complete payment securely using our protected online payment link.
Can I order by email?
Prefer to order by email? Submit your Bauerfeind order to our team and we'll guide you through the process with a secure payment link.
Can I order a custom-made product?
Discover how to order a custom-made Bauerfeind product, including measurements, lead times, manufacturing and important ordering information.
Can I order multiple sizes to compare?
Need to compare sizes? Order multiple Bauerfeind sizes and return eligible items in accordance with our Returns Policy.
Can I order if I'm outside Australia or New Zealand?
Shopping from outside Australia or New Zealand? Find your nearest authorised Bauerfeind distributor for local support and purchasing.
Can I request a special order from Germany?
Looking for a Bauerfeind product that's not stocked locally? Explore special orders from Germany, including availability, fees and lead times.
Can I order for someone else?
Ordering for someone else? Find out what information you'll need to help choose the right Bauerfeind product and size.
Can I place a bulk or business order?
Looking to place a bulk or business order? Visit the Bauerfeind Partner Portal or contact our Business Development team to get started.
Can I add items to my order after it's been placed
Forgot to add an item to your Bauerfeind order? Contact our team as soon as possible to discuss your options before your order is dispatched.